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iOS app scan problems

LegendusMaximusLegendusMaximus Member Posts: 6
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in Fing App

Only device coming up in scan is my own iPhone how do you solve this? 

Answers

  • RobinRobin Administrator, Fing Team Posts: 3,760
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    admin
    Hi @LegendusMaximus
    Can you please check if you have enabled the required permissions for Fing App? Please go to phone settings and set location permissions so Fingbox is able to read the SSID correctly and other required permissions to Fing app and then open Fing App and run a scan and see if anything changes.

    With new Android and Apple O.S versions, the location permissions are mandatory for the Fing App to operate and identify all the devices on the network. If you have not enabled the location permissions then every time you scan the network then Fing App will not be able to display the access point name and the device customizations will be lost and revert to the default value(Generic).  

    If you are using an Apple device to run Fing App, please go to Phone settings, and then enable the 'Recognise Device' option to view all information. 

    If you are using Android, you need to open the Fing App settings, and then look for option ‘Device Recognition’ and enable it. 

     And, if you are unable to see the location permissions for the Fing App under phone settings then, I would like you to follow these steps and location permissions pop up will appear to be enabled. 

     1) Open Fing App and go to 'Network' tab 

    2) Click on the ISP tab and it will open the Network page 

    3) Clear out the Network information such as Address. 

    4) Next, to the MAP section, there is a small icon to auto-detect location. Click on the icon and location permissions will be asked. 

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • LegendusMaximusLegendusMaximus Member Posts: 6
    Photogenic First Comment
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    None of this worked  for me. I could see no map option 😞
  • RobinRobin Administrator, Fing Team Posts: 3,760
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    admin
    LegendusMaximus said:
    None of this worked  for me. I could see no map option 😞
    Do you see this section under Network tab?

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • LegendusMaximusLegendusMaximus Member Posts: 6
    Photogenic First Comment
    ✭
    No map Icon appears 


  • RobinRobin Administrator, Fing Team Posts: 3,760
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    admin
    LegendusMaximus said:
    No map Icon appears 


    Can you share the screenshot of the Network Page hiding the personal details? From the map, you need to click on the target icon on right corner.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • LegendusMaximusLegendusMaximus Member Posts: 6
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    I have private messaged you the screenshot
    Robin
  • RobinRobin Administrator, Fing Team Posts: 3,760
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    admin
    Thanks for screenshot. I would like you to click on the target icon on right corner of the MAP icon(see attached picture)

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • LegendusMaximusLegendusMaximus Member Posts: 6
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    I am blind
  • RobinRobin Administrator, Fing Team Posts: 3,760
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    admin
    LegendusMaximus said:
    I am blind
    So I believe you still didn't see the target icon? I will share another screenshot with you to make it easy.



    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • LegendusMaximusLegendusMaximus Member Posts: 6
    Photogenic First Comment
    ✭
    I cannot see imagess because I am blind
  • RobinRobin Administrator, Fing Team Posts: 3,760
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    admin
    LegendusMaximus said:
    I cannot see imagess because I am blind
    Do you want me to send the screenshots to you via direct message?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
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