Error on map page

BdoserrorBdoserror Member Posts: 7
First Anniversary Photogenic Name Dropper First Comment
When I go to the "map" page of the Fing App in my web browser (Chrome 77 on Windows 10) it pops up an error box and leaves the map pointing to the UK:

I've turned off all extensions that could be blocking information (AdBlock, Privacy Badger) and I confirmed that JavaScript and Location services are enabled. Any idea what might be going on?

Location works fine on my Android app.
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Comments

  • MarcMarc Moderator, Beta Tester Posts: 2,201
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    @VioletChepil , for what its worth, I have experienced this as well but on a Mac running Safari.
    Thats Daphnee, she's a good dog...
  • VioletChepilVioletChepil London, UKMember Posts: 2,471
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    Thanks both. Could you confirm that your location and timezone is correct on the web app in your account settings? 
    https://app.fing.com/app#user:settings
    @Marc @Bdoserror

    Community Manager at Fing

  • MarcMarc Moderator, Beta Tester Posts: 2,201
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    Confirmed.

    See screenshot. I get it when I click on the map icon shown.


    Thats Daphnee, she's a good dog...
  • VioletChepilVioletChepil London, UKMember Posts: 2,471
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    OK I'll need to ask @Robin for more on this one...

    Community Manager at Fing

  • BdoserrorBdoserror Member Posts: 7
    First Anniversary Photogenic Name Dropper First Comment
    Yes, my timezone is correct in my account. There is no location in my account settings. 
  • RickT49RickT49 Member, Beta Tester Posts: 22
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    I am seeing the same problem using a Mac and Safari. My timezone is correct in my account.
    ______________
    Rick
  • VioletChepilVioletChepil London, UKMember Posts: 2,471
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    Hi all @RickT49 @Bdoserror thanks for reporting. I've checked in with our DEV team and this is a known issue. I haven't got any update on when the fix will be released - but we are aware. I'll let you know when I get any more information. 

    Community Manager at Fing

  • TaylorSystemsTaylorSystems Member Posts: 3
    First Comment Photogenic
    Hello, I wanted to add additional info in the hopes of getting this resolved.  I purchased 6 FingBox's (1 is in California and 5 are in 3 towns in Indiana).  The Web App has ALWAYS had this error and I have installed and used them for over a year.

    Has there been any progress on resolving this problem?


    Taylor Systems
  • VioletChepilVioletChepil London, UKMember Posts: 2,471
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    @TaylorSystems thanks for reporting. Not as of yet, but I'll check back in on the issue. 

    Community Manager at Fing

  • TaylorSystemsTaylorSystems Member Posts: 3
    First Comment Photogenic
    Additional information is that the JavaScript error occurs ONLY on the MAIN page where your networks (Fingboxes) are listed on the left and you press the Map Pushpin in the upper-right corner.


    Taylor Systems
  • VioletChepilVioletChepil London, UKMember Posts: 2,471
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    Thank you @TaylorSystems I've inquired about getting an update on this and will update you when I have any more news.
    Cheers!

    Community Manager at Fing

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