App crash when selecting paused device

MarcSMarcS Member Posts: 4
Photogenic First Comment

Good day everyone.

Yesterday I used the Fingbox and Fing App in iPhone to pause the internet on my sons iPhone. I tried to unpause it again this morning, but every time I select this specific device, the app crashes. It also crashes when I try to see the devices history or if I click on this device in the Events.

By the way, the app says no devices are paused. The iPhone itself is off. Does anyone know what is happening here?

Answers

  • VioletChepilVioletChepil London, UKMember Posts: 2,471
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    Hi @MarcS
    Could you let us know which device is causing this issue?

    Community Manager at Fing

  • MarcSMarcS Member Posts: 4
    Photogenic First Comment

    It’s an iPhone SE

  • VioletChepilVioletChepil London, UKMember Posts: 2,471
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    A few questions:
    - is Fingbox plugged directly into the main router?
    - is there a firewall?
    - is IPv6 disabled?
    - Does Fingbox have communication on the following ports? make sure to allow Fingbox to reach any IP address on the following TCP ports: 80, 443, 4443, 5671. In addition, the ports needed for the Internet Speed Test, provided by M-Lab include 3001, 3002, 3003.

    Community Manager at Fing

  • MarcSMarcS Member Posts: 4
    Photogenic First Comment
    - is Fingbox plugged directly into the main router?
    Yes

    - is there a firewall?
    No

    - is IPv6 disabled?
    In the main router?

    - Does Fingbox have communication on the following ports? make sure to allow Fingbox to reach any IP address on the following TCP ports: 80, 443, 4443, 5671. In addition, the ports needed for the Internet Speed Test, provided by M-Lab include 3001, 3002, 3003
    How do I check and possibly adjust this?
  • MarcSMarcS Member Posts: 4
    Photogenic First Comment
    For your information: since some days, I can normally select this device again. So this seems related to the "paused" state and the automatic expiration theroff. 
    VioletChepil
  • VioletChepilVioletChepil London, UKMember Posts: 2,471
    100 Answers 500 Likes 1000 Comments 100 Agrees
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    Thanks for reporting @MarcS
    Glad that it is resolved now. If the issue persists please do come back to this thread and we can look again. 

    Community Manager at Fing

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