Device Presence Delayed Emails
Answers
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@pbenner This may be a silly suggestion but the default in the Fing app for notifications is 20 mins. Do you have the devices set to notify instantly when changing connectivity?
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Ah I was looking for a global setting for email sending delay or something. There are quite a few places to look for settings and didn't realize each device needed to be customized just for leaving notices. I will set to 1 min and see what happens. I'm sure that is it. I won't know till power comes back on though... :-(
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You should be able to set to a specific time for the device. Are you not seeing this option @pbenner
Community Manager at Fing
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Hi @pbenner
The reason you may be experiencing this issue in relation to alerts for specific devices/users, is due to the state change alert. The usual default value is 20 minutes. Sometimes, when the device is not in use, it may go to sleep mode and then if the state change is set to the lowest value of 1 or 2 minutes, it can be recorded as offline or out of range. So, when it returns back from the sleep mode, it will be marked as 'Online' and thus providing you with an alert. If the state change alert value is set to more than 20 minutes, then until that time period is finished, that device will still be marked 'Online' and only after that time period it will be recorded as 'Offline', thus providing you with an alert.
In order to change the alert settings, please click on the device from the device list and then scroll down to 'State Change Timeout(auto)' . You can then set the value to at least 5 minutes. This will resolve your issue.
Robin (Admin at Fing)
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