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Ask any devices or smart home question in the Devices/Security or Network Troubleshooting Categories.
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Ask any devices or smart home question in the Devices/Security or Network Troubleshooting Categories.
Happy posting!
Answers
Previously our team found an issue, whereby basically on a specific version of iOS is impossible to detect current WiFi name and address, resulting in the network scan not being stored as well as mobile speedtest showing <unknown-ssid> as WiFi name. If the WiFi performance cannot acquire the WiFi BSSID it cannot establish whether the device and the Fingbox are in the same network.
Updating the device to iOS 13.1.2 solves the problem.
To upgrade just go on Device Settings -> General -> Software Update
Community Manager at Fing
Am not using IOS. Using it on Android.
Community Manager at Fing
This kind of error appears if the mobile data is on or if required permissions are not set for the Fing App. Can you please make sure all permissions especially location permissions are enabled and mobile data is turned off? Also if all things are set, please open a browser and visit this link and see if the speedtest is working there or not.
Link: https://speed.measurementlab.net/#/
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Community Manager at Fing
problem has been solved. It happened due to poor wifi connection I found. thank you for your assistance.