I have a Magicjack that is randomly going off line for 10 minutes. Any Magicjack users?

Master9Master9 Member Posts: 5
Photogenic First Comment
edited October 2019 in Devices & Security
I have a Magicjack network dongle on an ATT DSL  system that has been on line for over three years, with no issues, it is set up in Fing to send email if it goes off line. In the past few months, I am getting email that it has gone off and discovered
at least once a day at random times for a 10 minute interval. I have never been able to catch if it has gone off and knocked out the phone.  It  always  shows a 10 minute  off to rediscovery and happens at night  early morning,  no particular time, but usually  not during the day




VioletChepilkltaylor

Answers

  • VioletChepilVioletChepil London, UKMember Posts: 2,471
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    Hi @Master9
    Just answered a similar one here!
    There are 2 reasons Fingbox goes offline.

    1) Internet Outages. The fingbox is correctly connected to the network and the home wifi works well, but the internet is down. These outages are underlined in the timeline on the speed test view. In that case, please check for minor Internet outages with your ISP on the Internet Outage Alerts page here: https://app.fing.com/internet 

    2) Lost of load-bearing. In this case, the fingbox seems to lose the IP address. It might due either to the cable or to the switch connected to. 

    TROUBLESHOOTING OFFLINE ISSUES

    Can you try the following troubleshooting steps and report back? 

    There are 3 important steps! 

    1) Check ethernet cables: If all ports needed for Fingbox are open, can you confirm the ethernet cable is still ok? As you restart the Fingbox, it forces the network to reach its full speed but if there is any damage on the cable, the speed will drop thus leading to Offline. If problems with this could you try replacing fingbox cable (CAT 5e) with CAT 6 cables or higher, the network speed coverage usually increases as they can cover more speed. We've tried this with some users and it has resolved the issue.

    2) Increase network size: 
    If you experience issues with network connectivity for Fingbox, you can also trying to increase the network size on Fing App. 
    To increase the network size on Fing App: 
    - Open the Fing app, ensure that you are on the Network associated with your Fingbox 
    - Tap on the Avatar icon in the top-right corner 
    - Choose 'App Settings' 
    - Scroll down and go to the "Maximum Network Size" setting and select the size based on the number of devices connected to network in your house. 

    3) Check IP address is not being used by another device: 
    Check if the IP address assigned to Fingbox is being used by another device. This disconnects the Fingbox from the connection. To solve this, please assign a Static IP address to Fingbox to help isolate the issue. You'll need to assign the static IP address from your router settings page. Assigning Static IP addresses to most devices is easy. Just go to the network settings on your router, look for DHCP option and turn it OFF. Once you do that, you'll see a text area to enter Static IP address. Enter a new IP address for Fingbox there and save changes.
    Let me know how these work for you.

    Community Manager at Fing

  • PoohPooh Member, Beta Tester Posts: 674
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    @VioletChepil - unless I'm misreading @Master9's post, I think they're saying that the MagicJack is the device that's being reported as being offline, not the Fingbox...
    People say nothing is impossible, but I do nothing every day.
    GidsterVioletChepilMarckltaylor
  • VioletChepilVioletChepil London, UKMember Posts: 2,471
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    Thanks @Pooh - I've moved to the devices category. Lets see if anyone else can offer any help with Magicjack devices...

    Community Manager at Fing

    kltaylor
  • Master9Master9 Member Posts: 5
    Photogenic First Comment
    Yes, the Magic Jack is the device that is randomly  going off line for 10 minutes 
    VioletChepilkltaylor
  • VioletChepilVioletChepil London, UKMember Posts: 2,471
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    Anyone else familiar with MagicJack @Hronos @pwmeek @Marc @TheCustomCave @mozarella

    Community Manager at Fing

  • TheCustomCaveTheCustomCave Member, Beta Tester Posts: 48
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    Sadly I've no experience with these at all.
    VioletChepil
  • VioletChepilVioletChepil London, UKMember Posts: 2,471
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    @Master9 - I will keep this in mind for the next bi-monthly newsletter and we can call-out for more MagicJack users too. 

    Community Manager at Fing

  • kltaylorkltaylor Moderator, Beta Tester Posts: 1,231
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    Anyone else familiar with MagicJack @Hronos @pwmeek @Marc @TheCustomCave @mozarella
    Is the MagicJack a USB dongle or is it connected directly into the network?  I think that the first versions of the device were USB (at least the one that I owned was).
    Can you determine if there are any other devices going offline when the MJ does?
    "There's a fine line between audacity and idiocy."
    -Warden Anastasia Luccio, Captain
    VioletChepil
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