Access not resuming after scheduled pause

CeeteeCeetee Member Posts: 5
Photogenic First Comment
I've set schedules to disable access to my kids' phones at nighttime. However their access frequently doesn't resume after the scheduled pause end-time in the morning.  Has anyone else encountered this problem? Any suggestions on how to fix this?

Answers

  • VioletChepilVioletChepil London, UKMember Posts: 2,471
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    Getting advice from my colleague in support @Robin for any more details on this. 

    Community Manager at Fing

  • RobinRobin Administrator, Fing Team Posts: 3,745
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    admin
    Hi @Ceetee  (I'm on Support Team here)

    We have not seen any such issues lately. Can you check if, on the Fing App, the devices are still showing as paused or Online? If it is paused then try to un-pause it and then check if the devices are getting Online or not?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • CeeteeCeetee Member Posts: 5
    Photogenic First Comment
    edited August 2019
    Thanks Robin.  When I checked the People section this morning they were showing as NOT paused, but access from their associated devices was not possible. 
  • VioletChepilVioletChepil London, UKMember Posts: 2,471
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    @Robin please let us know next steps :) 

    Community Manager at Fing

  • RobinRobin Administrator, Fing Team Posts: 3,745
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    admin
    Hi @Ceetee
    Can you tell what kind of devices are you pausing/Unpausing so I can check? Do you have multiple access points at your network set up? 
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • CeeteeCeetee Member Posts: 5
    Photogenic First Comment
    Hi - thanks for following up. 
    I'm pausing 2 people, one with a single android phone, the other with an android phone and an ipad.
    I have only a single access point.

  • VioletChepilVioletChepil London, UKMember Posts: 2,471
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    Hey @Ceetee can you review your timezone and confirm it is correct?
    You can do that here: https://app.fing.com/app#user:settings 
    For example, mine is: Europe/London.
    This can sometimes cause issues with pausing.
    If you can please confirm and then we can go from there!
    Cheers

    Community Manager at Fing

  • VioletChepilVioletChepil London, UKMember Posts: 2,471
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    Let us know any update @Ceetee

    Community Manager at Fing

  • CeeteeCeetee Member Posts: 5
    Photogenic First Comment
    Thanks Violet. My time zone is looks correct Europe/Dublin.
    VioletChepil
  • VioletChepilVioletChepil London, UKMember Posts: 2,471
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    OK @Ceetee this is an unusual one. I'm requesting further information from our DEV team on it. I'll update you shortly when I've got more information. 

    Community Manager at Fing

  • CeeteeCeetee Member Posts: 5
    Photogenic First Comment
    Great - thanks for your persistence.
  • RobinRobin Administrator, Fing Team Posts: 3,745
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    Hi @Ceetee
    To understand this issue better, can you please let me know of the few things so I can help you better.
    Q: Is this issue happening only when you are doing this with scheduling pause or also when you manually pause/resume?
    Q: Is this happening only for a specific device not resuming internet, or all devices that are paused?

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
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