Reset FingBox

WHT
WHT Member Posts: 2
Second Anniversary
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edited August 12, 2021 in Fingbox #1
Hello, all...

This may sound wierd, but I want to completely reset my Mesh Router (New Name and differentiate between 2.4Ghz and 5Ghz on the Main Network as well as establish a guest network).  Rebuilding the Wifi is no problem, i have the instructions for this.

What I need help with is factory resetting the FingBox, and keeping my fingbox account.  Will FingBox monitor the 2.4 and 5 Ghz together?

Thanks,

William
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Answers

  • Pixel
    Pixel Member, Moderator, Beta Tester Posts: 418
    100 Likes 25 Answers 100 Comments Second Anniversary
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    #2
    Hi @WHT - bearing in mind that fingbox is connected via ethernet it will monitor/detect all devices on the network it is connected to, including wifi devices connecting via your router.

    To reset the fingbox (& retain your account):-

    Reset Fingbox
    1. Unplug the Fingbox power adaptor from the wall outlet
    2. Find the RESET hole beside the Fingbox power port
    3. Gently insert a paperclip in the RESET hole (very gently)
    4. While keeping the RESET button gently pressed, plug the power adaptor back in
    5. Keep the RESET button pressed for 30 seconds and release (or until a single white light flashes on the device)
    6. You should now see a single white light on
    7. After a few seconds, the top circle will start flashing, while the original factory software is loaded
    8. This process lasts for a few minutes 
    9. A single white light will mark the end of the process
    10. Power off the Fingbox
    11. Wait 5 seconds
    12. Power it back on

    Robin_Ex_Fing
  • Cosmin
    Cosmin Member Posts: 1
    First Comment First Anniversary Photogenic
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    #3
    not work this procedure 
  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 471
    100 Comments 25 Likes 5 Answers First Anniversary
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    #4
    Hey @Cosmin
    I have created a support ticket for you in relation to this issue. Please respond at your earliest convenience.

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