Requesting a refund due to a charge I didn’t make

Codinelson2019
Codinelson2019 Member Posts: 1 ✭
in Fing Account Change Request #1
Hi I was going through my bank statement and it shows that I was charged for a premium account that I did not authorize. Can I please get a refund and a response back?

Answers

  • Marc
    Marc Moderator, Beta Tester Posts: 3,058
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    #2
    Hi @Codinelson2019, sorry to hear that.  Lets tag @Dylan_From_Fing and @Robin_from_Fing to see if they can help you out.  It might take a business day or so for one of them to respond so please be patient.
    Thats Daphnee, she's a good dog...
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    #3
    Codinelson2019 said:
    Hi I was going through my bank statement and it shows that I was charged for a premium account that I did not authorize. Can I please get a refund and a response back?

    We are sorry to hear you are that you would like to cancel your Fing Premium subscription. Depending on whether you purchased from the Appstore or Playstore, you can cancel using the following links:

    Apple does not provide us with any console to cancel/refund users subscription.

    Link for Apple (Appstore): https://support.apple.com/en-us/HT202039


    Link for Android (Playstore): https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en


    As the transaction was processed via Apple Store, any refund requests should be addressed directly with them.


    Unfortunately, we can't provide a refund for this purchase, as per the Apple refund policy. 


    We apologize for any inconvenience caused.


    You can learn more about Appstore refund policies here.


    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!

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