Payment for premium "Incomplete"

Zake
Zake Member Posts: 2
First Comment
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in Fing Account Change Request #1

Hey wasn't sure where exactly to post this but my payment status is listed incomplete and I'm not quite sure how to proceed. Any help much appreciated :)

Answers

  • Marc
    Marc Moderator, Beta Tester Posts: 3,181
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    #2
    Hi @Zake.  Let me tag @Ciaran and @Robin from Fing to see if they can help you out.
    Thats Daphnee, she's a good dog...
    Zake
  • Zake
    Zake Member Posts: 2
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    #3

    Thank you!

  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,292
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    edited May 27, 2021 #4
    Hi @Zake
    I have sent you private message to address your query. Please reply to my message directly. Thanks 
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Mzpada
    Mzpada Member Posts: 1
    First Comment
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    #5
    premium options aren't available after payment made.  it says incomplete. HELP PLEASE
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,292
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    #6
    @Mzpada
    I have sent you private message to address your query. Please reply to my message directly. Thanks 
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • techswim
    techswim Member, Beta Tester Posts: 1
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    #7
    @Robin_from_Fing I just paid for a premium membership and I am getting the incomplete message as well. Can you help me?
    SideQuestHero
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,292
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    #8
    techswim said:
    @Robin_from_Fing I just paid for a premium membership and I am getting the incomplete message as well. Can you help me?
    I have sent you private message to address your query. Please reply to my message directly. Thanks 

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • SideQuestHero
    SideQuestHero Member Posts: 1
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    #9
    Ditto here @Robin_from_Fing just signed up for a premium plan and says incomplete.
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,292
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    #10
    SideQuestHero said:
    Ditto here @Robin_from_Fing just signed up for a premium plan and says incomplete.
    As I can see from your account, your Fing premium is already activated. Can you sign out and then sign in again to see if the issue persists?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • abhd
    abhd Member Posts: 1
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    #11
    Hello hope all is well , 

    I've having the same issue, i tried 3 different cards :/
  • MPS
    MPS Member Posts: 2
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    #12

    Hey! I, too, have upgraded to premium & it says incomplete. I have entered 2 known good cards, with the same result. 

    I have since received an email from Fing that says “Further action is required - Your Fing subscription ready to start. Your bank requires further action in order to confirm the purchase.” Unfortunately, the email has no further instructions on how to accomplish this.

    The email has a button that says “confirm“ which takes me to my Dashboard page, with no indication of where to go from there.

    tiffsullivann
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,292
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    #13
    @MPS
    I have sent you a private message to address your query. Please check your inbox. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • tiffsullivann
    tiffsullivann Member Posts: 1
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    #14
    I have the same issue as MPS :(
    Maptastic
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,292
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    #15
    Hi @tiffsullivann
    I have sent you a private message to address your query. Please check your inbox. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • sdotg
    sdotg Member Posts: 2
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    #16
    https://community.fing.com/discussion/comment/31741#Comment_31741

    exact same thing keeps happening to me. Not sure how to fix this.

    Maptastic
  • Kate88888
    Kate88888 Member Posts: 3
    First Comment
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    #17

    I have same problem.I have upgraded to premium and pay for it, but i can't use it. The APP shows that I still can't use premium functions, even though i have paid for it. I don't know how to fix it, It bothers me

    Maptastic
  • Marc
    Marc Moderator, Beta Tester Posts: 3,181
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    #18
    Folks, let me tag @Karl_From_Fing and @Dylan_From_Fing to see if one of them can help you out.  Keep in mind it might take a business day or so for a response.
    Thats Daphnee, she's a good dog...
    sdotgMaptastic
  • Maptastic
    Maptastic Member Posts: 1
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    edited May 7, 2022 #19

    I’m also experiencing similar issues. I tried signing up for a year of premium, but it’s not showing as active in my iOS Fing app and any attempt to restore the purchase in the app immediately returns a status of failed.

    I’ve confirmed that the subscription shows as active in the Apple App Store, that I'm using the same device used to initially subscribe, and Internet connectivity is fine. I’ve also tried rebooting my device and restoring from a non-firewalled connection (cellular network), but am unable to restore the subscription.

    9C6144AC-EE5E-4503-8E42-F8AC964337BB.jpeg


    sdotg
  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 485
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    #20
    Hey @Kate88888
    We already have an existing support ticket with you in relation to this. Please respond on the ticket at your earliest availability
    @Maptastic
    I have just opened a ticket for you in relation to this. Please respond at your earliest convenience.
  • sdotg
    sdotg Member Posts: 2
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    #21
    um hello? 
  • Marc
    Marc Moderator, Beta Tester Posts: 3,181
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    #22
    sdotg said:
    um hello? 
    Hey @Karl_From_Fing, please note @sdotg can also use a hand in solving his issue.  Tnx
    Thats Daphnee, she's a good dog...
  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 485
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    #23
    @sdotg
    Apologies missed you initially! I have opened a support ticket with you in relation to this now too. 
    sdotg
  • thepostwardream
    thepostwardream Member Posts: 1
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    #24
    hello there @Karl_From_Fing it looks like im also being welcomed to the club with an incomplete payment notifcaiton for the premium service.  Please advise and tanks in advance!
  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 485
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    #25
    Hey @thepostwardream
    I have created a support ticket for you too just now. Please respond at your earliest convenience.

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