Deep Scan - keeps disabling

GdayJay
GdayJay Member Posts: 22
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in Fing Desktop discussions #1
I am not sure why, but I keep finding that every week or so, I need to re-enable the Deep Scan Option ? 


Answers

  • Marc
    Marc Moderator, Beta Tester Posts: 3,003
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    #2
    Interesting issue @GdayJay ...  I checked mine and I don't see the same behavior.  A few questions for you...  Are you on the latest version of the desktop?  Which version are you using, Windows or Mac?  What version of the OS is this running on?  I am tagging @Robin_from_Fing to see if he has any guidance for you on the issue.
    Thats Daphnee, she's a good dog...
  • Marc
    Marc Moderator, Beta Tester Posts: 3,003
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    #3
    There is a new version of Fing desktop I think that just came out, 2.7.1.  Can you upgrade your installation and see if the issue persists?  Just keep the app open and it should pick up the new version.  You will get notified when it wants to update...
    Thats Daphnee, she's a good dog...
  • Marc
    Marc Moderator, Beta Tester Posts: 3,003
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    #4
    The trigger should work within a few minutes of just keeping the Fing desktop opened and running.  You should see a popup saying its ready to install...  if it does not, then downloading a copy and installing should work but not sure if that method wipes out any saved data you might have customized.
    Thats Daphnee, she's a good dog...
    Robin_Ex_Fing
  • CramNevets
    CramNevets Member Posts: 1
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    #5
    I'm a new customer and have 2.7.1 and this disabling of the feature happens to me, too, on up to date Windows 10 21H1 19043.
    GdayJay
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    #6
    CramNevets said:
    I'm a new customer and have 2.7.1 and this disabling of the feature happens to me, too, on up to date Windows 10 21H1 19043.
    Here's the beta version for Fing 2.7.2, with the fix for future installations/upgrades

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    #7
    @GdayJay
    Have you enabled the Deep scanning option as the option might appear disabled or greyed out but you can always enable it. Can you share any screen recording so I can investigate better?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    #8
    @GdayJay
    I am sorry if I am missing anything but during last minute, the deep scanning was still enabled even when you quit the application and then restarted the scan. Am I missing anything?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!

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