Acronis reports ransomware when I try to install Windows desktop

JohnSz · November 15, 2021

I have Acronis Active Desktop running for ransomware protection on my laptop. I am running Windows 11 Pro. When I try to install Fing desktop on my machine Acronis stops the installation and reports that the Fing app looks like ransomware. Is this normal?

Robin_Ex_Fing · November 15, 2021

Hi @JohnSz
Can you share the screenshot of the error so I can investigate better? Thanks

JohnSz · November 18, 2021

Well, of course I can, for all the good it will do you...

Image: https://us.v-cdn.net/6031733/uploads/editor/38/12udixmd4qim.png

Robin_Ex_Fing · November 18, 2021

Thanks for the screenshot. we will contact the vendor and ask for any update as to why it is showing as ransomware.

JohnSz · November 18, 2021

Thank you very much. This is what customer service should look like. I wish my solar panel company was as willing to take ownership of issues!

Regards, John

Acronis reports ransomware when I try to install Windows desktop

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