Can't reset my fingbox

Robin said:

Hi @SYQ
I have sent you a private mail to address your query. Please reply to my mail directly. Thanks

Can you send me the email too please Robin, I have precisely the same issue.

Thanks
 

I have this exact issue -- however, in my case, the Fing was purchased from Ebay and I have no idea what accounts might have been associated with it in the past -- hence I want to completely reset it and attach to my network.  Blinking lights happen when I use the reset/power combination, but after hours of sitting rebooted after the reset, green light never comes on.  White light stays on, and device can not be discovered.  Any assistance?

I hope they will reply here, Rosearch.  I have seen Find "Jose" reply to others but he has not responded to me as of yet.

Fingers crossed 🤞

It seems odd there’s not a straightforward procedure to follow.

@Robin_from_Fing

Hi Robin, would you be able to help we as well with regards to the same issue?

Thanks.

Has anyone in this thread actually been able to get their Fing reset?  Robin has contacted me, leaving me an email about once a day with things to try, but still no luck...  My light blinks green now, but there is no way to add the Fingbox to my account.  He has not responded to my latest request, but if I get it working, I will report back.

At this point, I'd have to suggest to anyone considering a USED fing, forget about it...  It's not like any normal device you can just reset back to factory spec and move on with a new owner.

Fing corp has to do something magic to it, or you have what i have --- which is a lovely green glowing white box of nothing lol.

RENNYFUR said:

I have the same issues!

Thanks!

@Robin_from_Fing

Can you DM me the MAC address of the Fingbox and explain issue in detail so I can guide you? Thanks

I have the same issue. I cannot reset my Fing. Please help !!!

Robin, to save you some time on this troubleshooting issue, can't you post a general process to reset a Fingbox in this section? Or is it so involved that someone in the "Fing" office needs to interact with each complaint?

We do live in a world of automation now. Just seems odd that we cannot reset our devices without interaction with another human. No disrespect intended. Thx

Sincerely,

Terry

@awm40
To reset Fingbox from your Fing app, follow these simple steps:

• Click on the ‘Home‘ tab
• Click on 3 lines icon and it will open ‘Networks’ screen which contains a list of all your networks.
• Choose the Network with the Fingbox(start with F0:23:B9) and long tap or swipe and an option to ‘Deactivate/Delete’ or ‘Remove from Home’ will appear.
• Click ‘Delete’. This will remove the network you have already configured, freeing up Fingbox to be assigned to a new network.
• After you have deactivated the Fingbox, you will be able to connect the box to the new network you’d like it to be on.
• Just connect it to the new network you’d like to monitor and complete the onboarding again for your new network.

My problem is the LED ring stays flashing green. 

Elan said:

@Robin_from_Fing After years of working fine, my Fingbox disappeared off my app awhile ago and I haven't been able to get it back on. I tried resetting it to start from scratch, which seems to have worked (it's green) but when I search to add it with the app I get a message that it's connected to another account (my account) so I can't add it. How can I reconnect it to my app, or reset it so I can start over?

Thanks for whatever y'all did, woke up this morning and it's working again.