Fingbox lights

PeteK
PeteK Member Posts: 2
First Comment Photogenic
My Fingbox lights aren't working as expected plus it seems to go off line frequently.

Answers

  • Marc
    Marc Moderator, Beta Tester Posts: 2,706
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    Hi @PeteK..  Can you be a bit more specific?  What about the lights are not working as expected?  Are you seeing a specific color or behavior you can share?
    Thats Daphnee, she's a good dog...
    Robin_from_Fing
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,866
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    admin
    PeteK said:
    My Fingbox lights aren't working as expected plus it seems to go off line frequently.

    There are two reasons for Fingbox going Offline:


    1) Internet Outages. The fingbox is correctly connected to the network and the home wifi works well, but the internet is down. These outages are underlined in the timeline on the speed test view. In that case, please check for minor Internet outages with your ISP.


    2) Lost of load-bearing. In this case, the fingbox seems to lose the IP address. It might due either to the cable or to the switch connected to.

    I would like to confirm if the ethernet cable is not broken. As you restart the Fingbox, it forces the network to reach its full speed but if there is any damage on the cable, the speed will drop thus leading to Offline.


    Can you try few steps and see if the issue persists? You can ignore the steps which you have already tried.

    Steps:

    • change ethernet cable to new CAT 6 or 7 cable
    • try different power cable
    • change port on router for Fingbox
    • set correct network mask size under Fing app settings
    • perform a power cycle of router and Fingbox
    • keep Fingbox in an open space


    To increase the network size on Fing App.


    • Open the Fing app and Sign in.

    • Tap on the Avatar icon from the bottom tab

    • Scroll down and Click on 'App Settings'

    • Scroll down and go to the "Maximum Network Size" setting and select the size based on the number of devices connected to network in your house.


    Or, you can check if the Ip address assigned to Fingbox is not being used by other Device which disconnects the Fingbox from the connection. I would request you to assign a Static IP address to Fingbox which will help us to isolate the issue. Assigning Static IP address to most devices is easy, just go to its network settings, look for DHCP option and turn it OFF. Once you do that, you'll see a text area to enter Static IP address. Enter the new IP address there, save changes.



    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • PeteK
    PeteK Member Posts: 2
    First Comment Photogenic
    When I do a speed test it runs in the app and returns results yet the Fingbox lights never change. The rotating green for download and blue for upload never appear. Other times my Fingbox lights go orange yet I still seem to have internet connectivity. This happens fairly often. 
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,866
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    admin
    PeteK said:
    When I do a speed test it runs in the app and returns results yet the Fingbox lights never change. The rotating green for download and blue for upload never appear. Other times my Fingbox lights go orange yet I still seem to have internet connectivity. This happens fairly often. 
    Currently, I can see your fingbox is disconnected from your network. Can you connect fingbox to your network again and send me picture of Fingbox led?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!