Fing desktop says it is offline

s_federici · July 14, 2021

I installed and used Fing desktop with no problem at all last week. Today I would like to use Fing again, but it says that I'm offline (and I'm not, as I'm posting this message). What can I do?

Robin_Ex_Fing · July 14, 2021

Hi,
Can you share the screenshot of the error so I can guide you? Thanks

s_federici · July 14, 2021

I would gladly do but now, after 5 hours, it is online again

I will let you know if everything doesn't work as expected

s_federici · July 15, 2021

It happened again, so I can now post the screenshot. As you can see (sorry for the Italian UI), it says "Non connesso", that is "Offline" and the button to show the devices is greyed out. Instead, you can see in the top left corner that the wifi is connected (and, as always, I'm posting this message using this very wifi connection).

Image: https://us.v-cdn.net/6031733/uploads/editor/fz/7u8od5n5yoau.png

Robin_Ex_Fing · July 15, 2021

Thanks for the screenshot. When you click 'report', can you tell me what explanation does it give for the error code?
Can you also quit Fing desktop from the activity monitor and reboot device and then check if the error persists? Also, are you using any VPN as well?

s_federici · July 15, 2021

You can find the report at https://query.fing.com/FB5E3FC7487CB20. Restarting the mac now Fing corretly says the wifi network name. I'm not using any VPN

Walter_H · July 21, 2021

I am afraid that Fing has bit the dust. It used to be a great app; but now with this issue (reporting that it is not connected when it is), and the inability to login to a fresh installation (it cycles back and forth between the web page and the app), it has become a complete POS.

Fing desktop says it is offline

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