Fing Desktop won't list devices

My Fing Desktop seems to have stopped functioning, even after manual service restarts and full computer reboots.

I am running Windows 10, AMD 12 core Threadripper, 32GB Ram.  I am connected via ethernet cable to my local network.

I see this error in the logs:



ERROR 2021/06/27 09:44:22.431 NetworkWirelessAvailableDetails | Error encountered. Code: -2144067582
ERROR 2021/06/27 09:46:42.155 NetworkWirelessAvailableDetails | Error: No response was received after 15 seconds. Windows Logo certified wireless drivers are required to complete scans in under four seconds, so there may be something wrong.


\fingagent.env
[2021-06-27 00:32:07.456] [info] Setting Fing to launch at default:  ENABLED
[2021-06-27 00:32:07.457] [info] Windows: autolaunch path: C:\Program Files\Fing\Fing.exe
[2021-06-27 00:32:07.457] [info] Windows: process start: "Fing.exe"
[2021-06-27 00:32:07.464] [info] 12 ongoing outages
[2021-06-27 00:32:07.533] [info] no opened at login
[2021-06-27 00:32:07.563] [info] System is running by 135215sec
[2021-06-27 00:32:07.564] [info]  _____ _
[2021-06-27 00:32:07.564] [info] |  ___(_)_ __   __ _
[2021-06-27 00:32:07.564] [info] | |_  | | '_ \ / _` |
[2021-06-27 00:32:07.565] [info] |  _| | | | | | (_| |
[2021-06-27 00:32:07.565] [info] |_|   |_|_| |_|\__, |
[2021-06-27 00:32:07.565] [info]                |___/  :: Fing App :: v2.6.0
[2021-06-27 00:32:07.565] [info] Service available at: http://localhost:48080
[2021-06-27 00:32:07.566] [info] Command-line args: C:\Program Files\Fing\Fing.exe
[2021-06-27 00:32:07.626] [warn] Service Info Not Available! Refresh!
[2021-06-27 00:32:07.631] [info] Set update channel to latest
[2021-06-27 00:32:07.631] [info] Set timeout for updates checker: 60000 ms
[2021-06-27 00:32:07.632] [info] Set interval for updates checker: 86400000 ms
[2021-06-27 00:32:07.633] [info] Initialize Fing Agent Service
[2021-06-27 00:32:07.657] [info] Agent version 2.6.0
[2021-06-27 00:32:07.657] [info] Installed version: 2.6.0, Current version: 2.6.0
[2021-06-27 00:32:07.658] [info] Service installed and running correctly. Version: 2.6.0
[2021-06-27 00:32:07.658] [info] Service Installed (v2.6.0). Create window
[2021-06-27 00:32:07.660] [info] { openAtLogin: false,
  openAsHidden: false,
  restoreState: false,
  wasOpenedAtLogin: false,
  wasOpenedAsHidden: false }
[2021-06-27 00:32:07.777] [info] Init remote settings service
[2021-06-27 00:32:08.195] [info] Promotion Engine - Clear All
[2021-06-27 00:32:08.196] [info] Promotion Engine - Active Jobs:  0
[2021-06-27 00:32:08.197] [info] Current App version is 2.6.0
[2021-06-27 00:32:08.638] [info] Retrieving GPU Info
[2021-06-27 00:32:08.655] [info] Retrieving GPU Info
[2021-06-27 00:32:08.817] [info] Retrieving localized messages for locale: en-US
[2021-06-27 00:32:08.825] [info] Retrieving localized messages for locale: it-IT
[2021-06-27 00:32:08.841] [info] Retrieving localized messages for locale: es-ES
[2021-06-27 00:32:08.882] [info] get-agent-version 2.6.0
[2021-06-27 00:33:07.637] [info] Checking for update
[2021-06-27 00:33:09.188] [info] Update for version 2.6.0 is not available (latest version: 2.6.0, downgrade is allowed).
[2021-06-27 09:00:02.076] [info] *************   ------ DAILY REMOTE SETTING FETCH ------- ************
[2021-06-27 09:00:02.554] [info] Promotion Engine - Clear All
[2021-06-27 09:00:02.554] [info] Promotion Engine - Active Jobs:  0
[2021-06-27 09:00:02.555] [info] Current App version is 2.6.0

Best Answer

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,892
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    admin
    #2 Accepted Answer
    datagod said:
    I installed Fing desktop on a clean install of Windows 10.  It worked.  I wish I knew what the dependencies are, but I guess that will never happen.
    Fing desktop is not compatible with any applications which require NpCap library like Wireshark.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!

Answers

  • Marc
    Marc Moderator, Beta Tester Posts: 2,724
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    ✭✭✭✭✭✭✭
    @datagod, assuming nothing has changed in your PC configuration since it was working, try disabling hardware acceleration.  Its in the preferences section and will require you restart the Fing app.  let us know if this work...
    Thats Daphnee, she's a good dog...
    datagod
  • datagod
    datagod Member Posts: 21
    10 Comments Name Dropper Photogenic
    I disabled hardware accelaration and restarted the service and the app.  Still getting the same behavior.

    ERROR 2021/06/28 01:23:09.034 NetworkWirelessAvailableDetails | Error encountered. Code: -2144067582
    ERROR 2021/06/28 01:25:28.779 NetworkWirelessAvailableDetails | Error: No response was received after 15 seconds. Windows Logo certified wireless drivers are required to complete scans in under four seconds, so there may be something wrong.
    ERROR 2021/06/28 01:25:28.779 NetworkWirelessAvailableDetails | Error encountered. Code: -2144067582


  • Marc
    Marc Moderator, Beta Tester Posts: 2,724
    250 Answers 1,000 Likes 2500 Comments 250 Awesomes
    ✭✭✭✭✭✭✭

    Thanks for the follow up. Let me tag @Robin from Fing to see if he can help out.

    In the interim, can you also run this command at a dos prompt and let us know the output? Looking for the status of ncap, which Fing needs to do it’s thing.

    • sc query npf 


    Thats Daphnee, she's a good dog...
  • datagod
    datagod Member Posts: 21
    10 Comments Name Dropper Photogenic

    SERVICE_NAME: npf
            TYPE               : 1  KERNEL_DRIVER
            STATE              : 4  RUNNING
                                    (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0

    Thanks for the help.  
  • datagod
    datagod Member Posts: 21
    10 Comments Name Dropper Photogenic
    I am using F-Secure firewall/antivirus/security, which seems to be quite aggressive lately.  I didn't get any alerts from it about Fing, but I am suspecting it may be at fault.  I'll disable it and see if that helps.
    Marc
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,892
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    admin
    datagod said:
    I am using F-Secure firewall/antivirus/security, which seems to be quite aggressive lately.  I didn't get any alerts from it about Fing, but I am suspecting it may be at fault.  I'll disable it and see if that helps.
    The antivirus could be the reason for Fing desktop not working. Can you reboot your computer in safe mode with networking and then check if the issue persists or not? Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • datagod
    datagod Member Posts: 21
    10 Comments Name Dropper Photogenic
    Rebooting into safe mode did not help.  I also tried installing on an older Windows 7 machines, I get the exact same issue.  Could this be a router/network issue?  I am using OpenWRT on a Linksys WRT3200ACM router.  I am also using PiHole for DNS.
  • datagod
    datagod Member Posts: 21
    10 Comments Name Dropper Photogenic
    I have been using that network setup for over a year however, and Fing was working just fine.

    Here is a recent error in the windows eventlog.

    Faulting application name: fingagent.exe, version: 2.6.0.0, time stamp: 0x60818213
    Faulting module name: MSVCR90.dll, version: 9.0.30729.9625, time stamp: 0x5db2747f
    Exception code: 0x40000015
    Fault offset: 0x0005beae
    Faulting process id: 0x1434
    Faulting application start time: 0x01d76f41557aeb78
    Faulting application path: C:\Program Files\Fing\resources\extraResources\fingagent.exe
    Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9625_none_508ef7e4bcbbe589\MSVCR90.dll
    Report Id: 5157752e-7409-48b9-81b1-e8739c29c6fb
    Faulting package full name: 
    Faulting package-relative application ID: 
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,892
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    admin
    datagod said:
    Rebooting into safe mode did not help.  I also tried installing on an older Windows 7 machines, I get the exact same issue.  Could this be a router/network issue?  I am using OpenWRT on a Linksys WRT3200ACM router.  I am also using PiHole for DNS.
    To rectify this, if you have another router or you can connect fingbox to a different router then we can isolate if the router is issue.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,892
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    admin
    @datagod
    For the error, I can see the Faulting module name: MSVCR90.dll which happens when you have WinPcap and NpCap installed together and causing a conflict. I would advice to completely uninstall Fing desktop using Revo uninstaller or look for the location of Faulting module name: MSVCR90.dll and delete it. After that reboot device and install Fing desktop again and it will resolve the issue.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • datagod
    datagod Member Posts: 21
    10 Comments Name Dropper Photogenic
    I did all that, uninstalled NpCap and WinPCap, re-installed just WinPCap, re-installed Fing desktop, rebooted, etc.  Still not working.  Is there any way to fire up the Fing.Agent service is a verbose / debug mode?  
  • datagod
    datagod Member Posts: 21
    10 Comments Name Dropper Photogenic
    Service Log:
    ERROR 2021/07/10 15:03:34.723 === fing agent 2.6.0 - www.fing.io ===
    ERROR 2021/07/10 15:03:35.187 GeoIpChecker | GeoIp Lookup internet checker [ONLY_IP] <- error <Unable to resolve: The requested name is valid, but no data of the requested type was found>
    ERROR 2021/07/10 15:03:39.970 HeartBeatEngine | Unable to find a valid network interface
    ERROR 2021/07/10 15:03:40.254 GeoIpChecker | GeoIp Lookup internet checker [ONLY_IP] <- error <Unable to resolve: The requested name is valid, but no data of the requested type was found>
    ERROR 2021/07/10 15:03:40.425 RecogCatalogStats | Retrieve stats failed: communication error with remote server: Unable to resolve: The requested name is valid, but no data of the requested type was found
    ERROR 2021/07/10 15:03:40.465 Put Health Check failed: communication error with remote server
    ERROR 2021/07/10 15:03:45.385 GeoIpChecker | GeoIp Lookup internet checker [ONLY_IP] <- error <Unable to resolve: The requested name is valid, but no data of the requested type was found>
    ERROR 2021/07/10 15:03:49.753 Client Account verification failed: communication error with remote server
    ERROR 2021/07/10 15:03:50.398 GeoIpChecker | GeoIp Lookup internet checker [ONLY_IP] <- error <Unable to resolve: The requested name is valid, but no data of the requested type was found>
    ERROR 2021/07/10 15:03:55.415 GeoIpChecker | GeoIp Lookup internet checker [ONLY_IP] <- error <Unable to resolve: The requested name is valid, but no data of the requested type was found>
    ERROR 2021/07/10 15:03:55.596 Put Health Check failed: communication error with remote server
    ERROR 2021/07/10 15:05:28.861 RouterNatPmp | Exception : Unable to Receive NATPmp message : The I/O operation has been aborted because of either a thread exit or an application request

  • datagod
    datagod Member Posts: 21
    10 Comments Name Dropper Photogenic
    Well, after purging and re-installing several times, 20 reboots, examining the router, the network settings, evertything I could think of I have just simply given up ever running Fing desktop on my main computer.   I remembered there is a mobile app, so I used that.  It works great, eliminating the router as a possibility.  I'll just chalk this up to DLL hell.

    I will install on a different computer on my network and simply move on with my life.
  • datagod
    datagod Member Posts: 21
    10 Comments Name Dropper Photogenic
    The saga continues.

    On a windows 7 computer, I uninstalled anything to do with wireshark,  nmap, etc.  I then installed npcap1.5 (failed to start) then npcap 1.31.

    I rebooted, installed Fing desktop, rebooted again.

    Now the error I am getting in the Fing.agent log:

    ERROR 2021/07/13 12:07:17.186 === fing agent 2.6.0 - www.fing.io ===
    ERROR 2021/07/13 12:07:21.353 HeartBeatEngine | Unable to generate network signature: cannot find gateway MAC
    ERROR 2021/07/13 12:07:25.318 Unable to discover ethernet network 0.0.0.0/0 since it's not active
    ERROR 2021/07/13 12:07:28.881 RouterNatPmp | Exception : Unable to Receive NATPmp message : The I/O operation has been aborted because of either a thread exit or an application request

    My network connection is definitely active.  Fing says it can't connect to the internet but still does a bandwith speed check.  Also the main health checks pass.  Router check passes.  Everything except "list devices" which is still complainiing that there is no network.

    I am connected using ethernet cable, not wireless.

    Is there any debug/diagnostic I can turn on at the service level?  I believe the problem is with Fing.Agent service.


  • datagod
    datagod Member Posts: 21
    10 Comments Name Dropper Photogenic
    I installed Fing desktop on a clean install of Windows 10.  It worked.  I wish I knew what the dependencies are, but I guess that will never happen.
  • datagod
    datagod Member Posts: 21
    10 Comments Name Dropper Photogenic
    The strange part is that it was working fine for 6 months then stopped working.  The errorlogs need to be a lot more verbose.  Including helpful hints such as "make sure your computer has never done anything with Wireshark".
  • datagod
    datagod Member Posts: 21
    10 Comments Name Dropper Photogenic
    The never ending saga  continues.  The clean windows install that I put Fing on...well it worked for 1 day then stopped working.

    ERROR 2021/07/15 14:36:52.315 === fing agent 2.6.0 - www.fing.io ===
    ERROR 2021/07/15 14:38:05.677 RouterNatPmp | Exception : Unable to Receive NATPmp message :
     The I/O operation has been aborted because of either a thread exit or an application request

    I think it is clear by this time that Fing 2.6.0 is the culprite.  It is just too unstable.  



  • datagod
    datagod Member Posts: 21
    10 Comments Name Dropper Photogenic
    @Robin can you please review this thread and give me some advice?  I have a premium subscription but I don't see the value of it anymore without the desktop application working.

    To sum up:  
    2.6.0 stopped working on my main PC.  I made no changes.

    I followed your instructions to cleanly uninstall and re-install, made sure there were no other versions of npcap or wincap installed.

    No luck.

    Then I installed on a clean version of Windows 10 and it worked for a day, then stopped.

    I have spent dozens of hours troubleshooting this.

    Is there any advanced diagnostic logging that I can enable to see what the exact problem is?  If not I'll have to cancel my subscription.

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,892
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    admin
    @datagod
    I have sent you a private message to address your query. Please reply to my message directly. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • datagod
    datagod Member Posts: 21
    10 Comments Name Dropper Photogenic
    @Robin I have replied to the email, and sent the screenshots as requested.  Any ideas on what is causing this issue?