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Ask any devices or smart home question in the Devices/Security or Network Troubleshooting Categories.
Happy posting!
App does not detect my fingbox.
I have never successfully setup my fingbox. I have a fing account. I can log in on the website and the app. I can not add the fingbox. WHen I try no green light goes on the top of the unit and it says no fingbox found. The fingbox is plugged directly into a network switch. Hoping someone can help.
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Stella Member Posts: 2
As you had instructed I plugged directly into my router and BHAM! fingbox detected. Don't understand why it would not work from the network switch0
Answers
Can you please try connecting Fingbox directly to your main router or access point rather than a switch? Is this an option?
Here is the configuration guide:
https://help.fing.com/knowledge-base/finding-your-fingbox/
Community Manager at Fing
-Warden Anastasia Luccio, Captain
Community Manager at Fing
A few more details on why switches can cause issues.
Switch can be termed as a network bridge with multiple ports which helps to process and route packets at data link layer of the OSI reference model. The basic function that any switch is supposed to perform is to receive information from any source connected to it and dispatch that information to the appropriate destination only.
In other words, if two or more routers are connected and Fingbox is connected to switch then Fingbox will not be able to get a stable connection from a particular router or other devices connected to that router and gateway will change automatically for Fingbox and thus Fingbox will not be able to operate.
Community Manager at Fing
Community Manager at Fing