Automatic Renew Without Permission

JGSING
JGSING Member, Beta Tester Posts: 32
10 Comments First Anniversary Photogenic
I was just automatically "renewed" for another year of Fing Premium.
You did that without warning?
The only time a company does that is when they are desperate.
Why would you do that?
When did I agree to that?
Really, really poor behavior.

Also, why is there no easy, clear way to send you a message?  I DO pay for this service which is minimally useful at best.

John Singer

Answers

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,725
    250 Answers 2500 Comments 500 Likes 100 Awesomes
    admin
    @JGSING
    I have replied to you via your support ticket. Please reply to me directly.
    To address your query, when the user purchases the subscription, it is mentioned that it is an automatic renewal plan. If the user chooses monthly or yearly then by end of the period it automatically gets renewed. 
    To give an example: If a user purchases a Netflix subscription, it automatically renews without informing the user. If the user wants to cancel the subscription, it has to be done by user under his account settings.
    I hope it clarifies your query.
    Robin (Admin at Fing)
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