Credit card expired and have updated it -- how do I reinstate my Premium subscription now?

JoelB
JoelB Member Posts: 11
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in Fing Account Change Request #1
My credit card expired and I updated it. How do I get my Premium subscription reinstated at the annual rate?

Thanks,
Joel Barrett
[email protected]

Answers

  • Pixel
    Pixel Member, Moderator, Beta Tester Posts: 419
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    #2
    Hi @Robin / @Dylan_From_Fing could you check this out for @JoelB

    Thanks.
    Robin_Ex_Fing
  • Carlo
    Carlo Member, Beta Tester Posts: 45
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    #3
    Good morning,
    I'm in the same situation as JoelB too.
    I have updated my credit card and I would like to understand how soon from free I go back to being premium.
    Thank you

  • Carlo
    Carlo Member, Beta Tester Posts: 45
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    #4
    Furthermore, would it be possible to have a notice of the expiry of the subscription a few days before by email or on Fing Desktop?
    Thanks for your attention, greetings



  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,292
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    #5
    Carlo said:
    Furthermore, would it be possible to have a notice of the expiry of the subscription a few days before by email or on Fing Desktop?
    Thanks for your attention, greetings



    I have replied to you via your support ticket. Please check your inbox. thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,292
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    #6
    Thanks @Pixel
    @JoelB
    I have sent you a private message to address your query. Please check your mail and reply directly. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • JoelB
    JoelB Member Posts: 11
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    edited July 5, 2021 #7
    I didn’t see anything new in this Inbox in the web app. However, I did see and respond to your message that came through my personal email account. 

    Thanks,
    Joel

  • Carlo
    Carlo Member, Beta Tester Posts: 45
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    #8
    Robin said:
    Carlo said:
    Furthermore, would it be possible to have a notice of the expiry of the subscription a few days before by email or on Fing Desktop?
    Thanks for your attention, greetings



    I have replied to you via your support ticket. Please check your inbox. thanks

    Thank you, but you have no answer to the possibility of being notified in time of the expiration of the subscription.
    Greetings

  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,292
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    #9
    Carlo said:

    Thank you, but you have no answer to the possibility of being notified in time of the expiration of the subscription.
    Greetings

    Thanks for the feedback. I have passed on the feedback onto developers for review. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • ejcortes
    ejcortes Member Posts: 1
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    #10
    Carlo said:
    Good morning,
    I'm in the same situation as JoelB too.
    I have updated my credit card and I would like to understand how soon from free I go back to being premium.
    Thank you

    Me too. Fixed payment method. Still "Free". I don't know how to "force" repayment. Tried cancel/reactivate with no luck. Please, help.

  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,292
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    #11
    @ejcortes
    I have sent you private message to address your query. Please reply to my message directly. Thanks 
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!

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