Fingbox disconnection...possible solution

Spylady
Spylady Member Posts: 1
edited May 5, 2021 in Fingbox #1

Today someone near my network as able to disconnect my Fingbox remotely (i am surrounding by hackers). I had the alert on do it told me it was disconnected.

I was able to get it back online without going home by deleting the Fing app and reloading it! It took all of 5 minutes. Of course, the bigger question is how they were able to disconnect it in the first place?? But it help that the solution worked.

Answers

  • Marc
    Marc Moderator, Beta Tester Posts: 2,660
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    Hi @Spylady, I moved this to the Fingbox area for relevance.  Maybe someone from the community can help you with your question?  @rooted, @Pixel, @Robin, any ideas?
    Thats Daphnee, she's a good dog...
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,754
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    Hi @Spylady
    To update you, Fingbox can only be managed by Fing app and we use AWS server which follow strict security so it will not be feasible to hack Fingbox. I would advice you to check with your ISP and if possible get your router changed and then set up new login credentials to your router.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • JasonSweatt
    JasonSweatt Member, Beta Tester Posts: 4
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    @Robin i have followed so many steps to try to reconnect my Fingbox, seems not able to fro 3 weeks since the last time fingbox scanned my network.

    any help would be greatly appreciated.

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,754
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    @JasonSweatt
    Can you please DM me the MAC address of the Fingbox so I can help you better? Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!