How to suppress "you must provide a context" prompt?

Geri
Geri Member Posts: 2
First Comment
edited May 30, 2021 in Fing Desktop discussions #1
Hi, 
I switched router yesterday (on a Premium subscription). I added all the devices one by one again.
Every time I do a connectivity health scan, it always finishes with the "you must provide a context..." warning. It is a Home setup, but in the last few days I tried all four buttons (as the prompt never got away).

How can I Provide the context? Would be great to use the software sooner or later.

I also have an issue with devices that were stored both in the former router and with the new router, so probably if someone could assist me on how to flush "cache" data (while possibly retain device name/ownership data), or something similar would be great.

Answers

  • Geri
    Geri Member Posts: 2
    First Comment
    edited May 30, 2021 #2
    Never mind, I just canceled the subscription. It kept displaying mixing up former devices with new ones anyway.
  • straubr
    straubr Member Posts: 7
    Third Anniversary First Comment Photogenic
    Hi, I have the same issue as listed above. I can't provide a context... The above warning screen pops up every time. So, how can I provide a context?
  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 458
    100 Comments 25 Likes 5 Answers 5 Awesomes
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    Hey @straubr
    I have created a support ticket for you in relation to this issue.
  • straubr
    straubr Member Posts: 7
    Third Anniversary First Comment Photogenic
    The issue is still open. I've been away during the holidays and was not able to get back to you. 
  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 458
    100 Comments 25 Likes 5 Answers 5 Awesomes
    ✭✭✭
    Hey @straubr
    The support ticket automatically closed due to no response - I have just created a new support ticket for you.