Unable to manually install Fing Desktop 2.6.0 on Win 10

medvyed
medvyed Member, Beta Tester Posts: 14
10 Comments First Anniversary Name Dropper Photogenic
When I try to run FING.EXE to manually install Fing Desktop 2.6.0 on Win 10, I get the following error message:


and the installation fails.

Comments

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,885
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    admin
    Hi @medvyed
    Have you uninstalled previous version completely and run the fing.exe file as administrator?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • medvyed
    medvyed Member, Beta Tester Posts: 14
    10 Comments First Anniversary Name Dropper Photogenic
    Hello @Robin,
    I completely uninstalled version 2.5.1 and ran Fing.exe as Administrator.
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,885
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    admin
    @medvyed

    The error refers to either the file you are running is corrupted or you are not in admin account to install the application. Can you sign in to safe mode with networking and then try to install the application there and see if it works?
    If you are using Wireshark then please uninstall Wireshark as it also uses NpCap library which may create a compatibility issue with Fing desktop.

    If this is unsuccessful, please check under Services.msc and restart the Fing agent service. Here is an external link on how to do that: https://www.minitool.com/news/how-to-open-windows-services.html


    If this is unsuccessful, please follow these steps and the issue should be resolved. 

    -> Uninstall WinpCap using Revo(if possible) 

    -> Disable the Npcap driver service and then uninstalled the program. To disable NpCap: 

    - Run this command as an admin: sc.exe config npcap start= disabled
    - Uninstall Npcap

    -> Reboot your device to safe mode with networking 

    ->Download and install new Fing desktop version and then open it. 

    -> Reboot to normal mode and then check if it works for you. 


    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
    medvyed
  • medvyed
    medvyed Member, Beta Tester Posts: 14
    10 Comments First Anniversary Name Dropper Photogenic
    edited May 8, 2021 #5
    @Robin,
    I was able to manually install Fing Desktop 2.6.0 by booting in Safe Mode with Networking.
    Thank you for your help in resolving this problem.
    Robin_from_Fing