Fresh installation of 2.5.0 fails; service .exe is missing

divzero
divzero Member Posts: 1 ✭
in Fing Desktop Installation issues/queries #1
Let's try again.
I installed 2.5.0 and got the "connecting to service" error.
Based on a previous thread, I checked the service status, and the version of the service executable.
C:\WINDOWS\system32>sc query Fing.Agent
[SC] EnumQueryServicesStatus:OpenService FAILED 1060:
The specified service does not exist as an installed service.
C:\Program Files\Fing\resources>dir
 Directory of C:\Program Files\Fing\resources
02/23/2021  03:09 AM    <DIR>          .
02/23/2021  03:09 AM    <DIR>          ..
02/23/2021  03:09 AM               194 app-update.yml
02/23/2021  03:09 AM       286,416,334 app.asar
02/23/2021  03:09 AM    <DIR>          app.asar.unpacked
02/23/2021  03:09 AM           296,666 electron.asar
02/23/2021  03:09 AM           121,832 elevate.exe
02/23/2021  03:09 AM    <DIR>          extraFiles
03/01/2021  02:20 PM    <DIR>          extraResources

Answers

  • divzero
    divzero Member Posts: 1 ✭
    edited March 1, 2021 #2
    After installing 2.5.0, I get the "We're reconnecting to the Fing Service" error. Based on an earlier thread, I checked if the service was running, and...
    <br>
    C:\WINDOWS\system32>sc query Fing.Agent<br>[SC] EnumQueryServicesStatus:OpenService FAILED 1060:<br>The specified service does not exist as an installed service.<br>C:\Program Files\Fing\resources>dir<br>&nbsp;Directory of C:\Program Files\Fing\resources<br>02/23/2021&nbsp; 03:09 AM&nbsp;&nbsp;&nbsp; <DIR>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; .<br>02/23/2021&nbsp; 03:09 AM&nbsp;&nbsp;&nbsp; <DIR>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ..<br>02/23/2021&nbsp; 03:09 AM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 194 app-update.yml<br>02/23/2021&nbsp; 03:09 AM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 286,416,334 app.asar<br>02/23/2021&nbsp; 03:09 AM&nbsp;&nbsp;&nbsp; <DIR>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; app.asar.unpacked<br>02/23/2021&nbsp; 03:09 AM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 296,666 electron.asar<br>02/23/2021&nbsp; 03:09 AM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 121,832 elevate.exe<br>02/23/2021&nbsp; 03:09 AM&nbsp;&nbsp;&nbsp; <DIR>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; extraFiles<br>03/01/2021&nbsp; 02:20 PM&nbsp;&nbsp;&nbsp; <DIR>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; extraResources<br>

  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
    5000 Comments 250 Answers 500 Likes 100 Awesomes
    ✭✭✭✭✭✭✭
    #3
    Hi @divzero

    Can you follow these steps and see if the issue is resolved or not? 

    -> Disable the Npcap driver service and then uninstalled the program. To disable NpCap:  

       
    - Run this command as an admin: sc.exe config npcap start= disabled  
    - Uninstall Npcap  

    -> Reboot your device.

    ->Download and install new Fing desktop version and then open it.  

    -> Reboot to normal mode and then check if it works for you. 


    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Marc
    Marc Moderator, Beta Tester Posts: 3,024
    250 Answers 1,000 Likes 2500 Comments 250 Awesomes
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    #4
    @divzero, try uninstalling the application.  Make sure it removed everything.  Then reboot and reinstall.  Make sure you accept the default locations it offers for the install and that your logged into the machine with an account that has full install rights.
    Thats Daphnee, she's a good dog...
    Robin_Ex_Fing

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