new v2 fingbox alternatively flashing blue then red

marco13_
marco13_ Member Posts: 2
First Comment
edited February 25, 2021 in Fingbox #1
Hi
i replaced a version 1 fingbox for v2, all has been running well for over a week, today, the unit has been pulsing blue, then red, I have reset it twice, and have now unplugged it, i also rebooted the BT superhub2.  I have read on these pages that someone else has the same problem, but hasn't been answered yet, is this a known issue?
Matt_T

Answers

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 5,052
    5000 Comments 250 Answers 500 Likes 100 Awesomes
    admin
    Hi @marco13_
    I have sent you a private mail to address your query. Please reply to my message directly. 
    To update: as some of you have reported, we have experienced a repeat of the server issue impacting a limited amount of Fingbox’s. We completely appreciate that if you are a user affected, the fact that it is a minority of Fingboxs impacted is irrelevant. Our engineering team are once again investigating this issue. We completely understand the frustration due to this repeated issue & sincerely apologise for any inconvenience. 
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!