I bought a used Fingbox and it flashes blue so I cant connect to my network. No green light.?

rhcage2
rhcage2 21702Member Posts: 3
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in Fing Account Change Request #1
I bought a used Fingbox and it flashes blue so I cant connect to my network. I have no green light.
Model FIN-B-002. MAC? - F023B9ED8FD1. Please advise

Best Answer

  • rooted
    rooted Gulf Coast, USModerator Posts: 898
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    #2 Answer ✓

    @Robin Could you verify this Fingbox has been detached from former account?

    Robin_Ex_FingLee_Bo

Answers

  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    #3
    Hi @rhcage2
    As of now, the Fingbox is still connected to the former account. You may need to contact the former user to write to us or he can send the account deactivation confirmation to you clearing showing the email address of that user and then you can send this to us to verify the account. After that, I will be able to guide you further.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
    Lee_Bo
  • rhcage2
    rhcage2 21702Member Posts: 3
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    #4
    I bought it from a dealer on ebay so I dont know if the previous owner info is available. I will inquire and see
    if it is possible to find it.
    Rhc2
  • Philipp
    Philipp Member, Beta Tester Posts: 2
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    #5
    any update on this? I just got a v2 from ebay and Im not sure if the seller has any clue ...
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    #6
    Hi @Philipp
    I have sent you a private message to address your query as I need some of the personal details. Please reply to my message directly. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
    Philipp
  • Philipp
    Philipp Member, Beta Tester Posts: 2
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    #7
    hi Robin,
    the seller could successfully unlink th ebox from hsi account, and I was able to link it to mine. thank you!
    Robin_Ex_Fing
  • Knight182
    Knight182 Member Posts: 4
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    #8

    I also bought one off eBay and I think I must be having the same issue. If the eBay seller is not able to get the original account owners info how can I go about getting it taken care of? Thanks!

  • Marc
    Marc Moderator, Beta Tester Posts: 3,146
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    #9
    @Knight182, I have asked the Fing folks in your other thread to help you out.  A Fingbox can be removed from a previous owner if the current owner can prove ownership.  Thread link...  #2
    Thats Daphnee, she's a good dog...
  • Michael_g
    Michael_g Member Posts: 2
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    #10
    hi i was wondering if you could help me i have the same problem
  • Marc
    Marc Moderator, Beta Tester Posts: 3,146
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    #11

    Hi @Michael_g , Fing should be able to help. @Dylan_From_Fing or @Dylan_From_Fing , can you lend a hand?

    Thats Daphnee, she's a good dog...
    Dylan_From_Fing

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