I tried to purchase premium but was declined. Help!

I tried to purchase premium, but my card was charged $42 twice and declined due to suspicious activity.  After calling my credit card company, they indicated I should try the purchase again.  I tried, but my account says I already have premium activated but it appears to be the free trial version.  I updated my payment method in my account profile.  Am I all set or is there other action needed on my account?

Answers

  • Ciaran
    Ciaran Administrator Posts: 1,180
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    admin
    Hi @GManT, I am sorry to hear you are having issues subscribing to Fing Premium. To confirm, your card was not charged. I have messaged you a private mail with a further update. thanks
    Ciaran (Admin at Fing)

  • GManT
    GManT Member Posts: 2
    First Comment
    I tried, but the rate now says $59.  How do I get the $42 promo rate?
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,885
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    admin
    GManT said:
    I tried, but the rate now says $59.  How do I get the $42 promo rate?
    As I can see you already have a support ticket open. Please reply to your support ticket so we can help you directly and keep all information under one application. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!