Authentication Failed! Try with another link or check your connection! in Windows 10 Build 2004




- I have followed this https://community.fing.com/discussion/2779/authentication-failed-try-with-another-link-or-check-your-connection to uninstall the Fing, install the Win10PCap.
- I have run sc query npf, which is running correctly
- In the log, it just displays - ERROR 2020/09/22 09:41:17.213 === fing agent 2.2.0 - www.fing.io ===
ERROR 2020/09/22 09:41:56.108 Client Account verification failed: authentication failure!!!
ERROR 2020/09/22 09:42:07.772 Client Account verification failed: authentication failure!!!
Answers
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Hi @ReaperHK
In all 3 machines are you receiving the same error? Can you share the screenshot of the error and the O.S version of all 3 devices? ThanksRobin (Admin at Fing)
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@kltaylor, all of them are auto from the DHCP (and the DNS is from the router)I did also try to disable the smart dns (which i have configured in the router), which is also failedHave tried to switch to edge as default browser (i have using firefox developer edition),also failed(I got a domain name in the router, will it be issue?)Also upgrade to 2.2.1 today0
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Marc said:Robin (Admin at Fing)
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ReaperHK said:@Robin , I still cannot test in the safe mode, but I have uninstalled my antivirus (bitdefender, as I need to upgrade to the latest version anyway) and try to do a login test, it still fails. So it seems not related to the anti-virus.Robin (Admin at Fing)
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ReaperHK said:@Robin , finally I got a USB Ethernet in delivery (sorry that it is still locked down in my place due to COVID). I can get the ethernet working, but the Fing app said that service is not found in the Safe Mode. How can I enable it?Robin (Admin at Fing)
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ReaperHK said:@Robin , I just try it. Fail to start the Fing agent service with the error code 1084, unable to start this service in safe mode
I would like you to follow these steps and it should resolve this issue:
Uninstall WinPcap using any 3rd party software(iobit uninstaller/Revo uninstaller) so that it doesn't leave any traces.
Uninstall Fing Desktop
Reboot pc
Install NpCap or Win10pCap
Download and Install latest Fing Desktop release.
Robin (Admin at Fing)
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Test with my desktop with the above step with Npcap 1.00 installer , still facing that issue.I can see the WinPcap For Find 4.1.3 is still installed. Wil test in my laptop later tonight (and the safe mode)0
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ReaperHK said:Is there any way to increase the log level, so I can pass more information?
Here's how to change the log level:
Windows: Open a prompt window and write
echo overlook.fingagent.logging.level=INFO > %userprofile%\AppData\Roaming\FingAgent\conf\fingagent.properties
macOS : Open a Terminal window and write
sudo sh -c "echo 'overlook.fingagent.logging.level=INFO' > /Users/root/.fingagent/conf/fingagent.properties"That will create the configuration file required to override the logging level.
After that use the feature which are still not working and then share the log files with me and I will take it to our developers for investigation. Thanks
Robin (Admin at Fing)
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Hi @Robin,Here you are with some masking the SSID and the profile name. It is Ok for the platform detection is incorrect? (I am using 64bit windows instead of 32bits) (Windows Prof 64 Bit 20H2 - 10.0.19042.608)I have tired both copy your link and open the fing app after the SSO completed. It seems the Authorization Token is not validThanksERROR 2020/10/28 11:07:04.743 === fing agent 2.2.2 - www.fing.io ===
INFO 2020/10/28 11:07:04.743 Command Line: C:\Program Files\Fing\resources\extraResources\fingagent.exe --servicemode Fing.Agent --agentroot C:\Users\xxx\AppData\Roaming
INFO 2020/10/28 11:07:04.743 Host platform: Windows (32 bit)
INFO 2020/10/28 11:07:04.743 Log level: [INFO ]
INFO 2020/10/28 11:07:04.743 Log directory: C:\Users\xxx\AppData\Roaming\Fingagent\log\
INFO 2020/10/28 11:07:04.743 Root directory: C:\Users\xxx\AppData\Roaming
INFO 2020/10/28 11:07:04.743 Working directory:
INFO 2020/10/28 11:07:04.743 Configuration directory: C:\Users\xxx\AppData\Roaming\FingAgent\conf\
INFO 2020/10/28 11:07:04.743 Properties file: C:\Users\xxx\AppData\Roaming\FingAgent\conf\fingagent.properties
INFO 2020/10/28 11:07:10.225 GeoIpChecker | GeoIp Lookup starting...
INFO 2020/10/28 11:07:10.225 FingIspInfo | Isp Lookup starting...
INFO 2020/10/28 11:07:10.225 FingIspInfo | retrieve internet Info
INFO 2020/10/28 11:07:10.226 GeoIpChecker | GeoIp Lookup internet checker [ONLY_IP] ->
INFO 2020/10/28 11:07:12.772 GeoIpChecker | GeoIp Lookup internet checker [ONLY_IP] <- OK
INFO 2020/10/28 11:07:12.772 GeoIpChecker | GeoIp Lookup completed in 00:02.545
INFO 2020/10/28 11:07:12.772 GeoIpChecker | GeoIp Lookup internet checker [INTERNET_INFO] ->
INFO 2020/10/28 11:07:13.843 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:07:13.848 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:07:13.848 NetworkWirelessAvailableDetails | Interface 1: I
INFO 2020/10/28 11:07:13.849 NetworkWirelessAvailableDetails | Scan request sent. Waiting for reply.
INFO 2020/10/28 11:07:13.860 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:07:13.862 \Device\NPF_{E91ACE97-EB04-4230-ADC8-E9FD52D7FA5A} (Wi-Fi) MAC: 18:5E:F8:C9:FB - Proto dhcp - Status: 'active - UP: 130 Mbps [eff] / 130 Mbps [nom], DOWN: 130 Mbps [eff] / 130 Mbps [nom] Dhcp Server: 192.168.1.1 SSID: '<MASK_SSID>' BSSID: '9C:5C:8E:4C:C2:XX' Signal Strength = -79 Channel = 149 Valid Until: 2020/10/28 00:12:13.862
INFO 2020/10/28 11:07:13.862 HeartBeatEngine | Retrieval default interface: \Device\NPF_{E91ACE97-EB04-4230-ADC8-E9FD52D7FA5A}
INFO 2020/10/28 11:07:13.862 HeartBeatEngine | Device HW: 18:5E:0F:08:C9:FB
INFO 2020/10/28 11:07:13.862 HeartBeatEngine | Network: 192.168.1.0/24 Gateway: 192.168.1.1
INFO 2020/10/28 11:07:13.986 HeartBeatEngine | Network Signature: 9C:5C:8E:4C:C2:7X
INFO 2020/10/28 11:07:14.176 GeoIpChecker | GeoIp Lookup internet checker [INTERNET_INFO] <- OK
INFO 2020/10/28 11:07:14.176 Created Service HTTP on: 30659
INFO 2020/10/28 11:07:14.177 HttpServer | Service starting...
INFO 2020/10/28 11:07:14.177 HttpServer | Service started up, bound to port <48080>
INFO 2020/10/28 11:07:14.177 Debug --> | RecogService | Started on port 30659
INFO 2020/10/28 11:07:15.148 NetworkWirelessAvailableDetails | Reply: The scan for networks has completed.
INFO 2020/10/28 11:07:15.196 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:07:15.197 NetworkWirelessAvailableDetails | Interface 1 : I
INFO 2020/10/28 11:07:15.199 NetworkWirelessAvailableDetails | Total number of networks: 7
INFO 2020/10/28 11:07:15.246 FingIspInfo | retrieve internet Info
INFO 2020/10/28 11:07:15.246 FingIspInfo | Isp Lookup request
INFO 2020/10/28 11:07:17.063 FingIspInfo | Isp Lookup response: Name <TPG>
INFO 2020/10/28 11:08:27.952 HttpSession | 127.0.0.1:30700 | Session opened (total 1)
INFO 2020/10/28 11:08:27.952 HttpServer | Active sessions: 1
WARN 2020/10/28 11:08:27.975 DEBUG -> FingAgentDispatcher | New Request with Authorization Token not valid
WARN 2020/10/28 11:08:28.027 DEBUG -> FingAgentDispatcher | New Request with Authorization Token not valid
INFO 2020/10/28 11:08:28.027 Client Account get user profile (LOGIN)
INFO 2020/10/28 11:08:28.209 HttpSession | 127.0.0.1:30702 | Session opened (total 2)
INFO 2020/10/28 11:08:28.209 HttpServer | Active sessions: 2
ERROR 2020/10/28 11:08:29.378 Client Account verification failed: authentication failure!!!
INFO 2020/10/28 11:08:29.378 Logout Action
INFO 2020/10/28 11:08:29.378 FingIspInfo | retrieve internet Info
INFO 2020/10/28 11:08:29.380 FingIspInfo | Isp Lookup request
INFO 2020/10/28 11:08:29.382 New handleLogin request source(param) with ml
WARN 2020/10/28 11:08:29.518 DEBUG -> FingAgentDispatcher | New Request with Authorization Token not valid
WARN 2020/10/28 11:08:29.627 DEBUG -> FingAgentDispatcher | New Request with Authorization Token not valid
INFO 2020/10/28 11:08:30.970 FingIspInfo | Isp Lookup response: Name <TPG>
INFO 2020/10/28 11:08:35.971 FingIspInfo | retrieve internet Info
INFO 2020/10/28 11:08:35.971 FingIspInfo | Isp Lookup request
INFO 2020/10/28 11:08:37.573 FingIspInfo | Isp Lookup response: Name <TPG>
INFO 2020/10/28 11:09:19.934 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:09:19.936 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:09:19.936 NetworkWirelessAvailableDetails | Interface 1: I
INFO 2020/10/28 11:09:19.937 NetworkWirelessAvailableDetails | Scan request sent. Waiting for reply.
INFO 2020/10/28 11:09:21.341 NetworkWirelessAvailableDetails | Reply: The scan for networks has completed.
INFO 2020/10/28 11:09:21.361 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:09:21.361 NetworkWirelessAvailableDetails | Interface 1 : I
INFO 2020/10/28 11:09:21.364 NetworkWirelessAvailableDetails | Total number of networks: 7
WARN 2020/10/28 11:09:28.236 HttpSession | 127.0.0.1:30702 | Session read-timeout expired
INFO 2020/10/28 11:09:28.239 HttpServer | 127.0.0.1:30702 | Session closed (total 1)
WARN 2020/10/28 11:09:29.632 HttpSession | 127.0.0.1:30700 | Session read-timeout expired
INFO 2020/10/28 11:09:29.659 HttpServer | 127.0.0.1:30700 | Session closed (total 0)
INFO 2020/10/28 11:09:55.214 HttpSession | 127.0.0.1:31025 | Session opened (total 1)
INFO 2020/10/28 11:09:55.214 HttpServer | Active sessions: 1
WARN 2020/10/28 11:09:55.262 DEBUG -> FingAgentDispatcher | New Request with Authorization Token not valid
WARN 2020/10/28 11:09:55.381 DEBUG -> FingAgentDispatcher | New Request with Authorization Token not valid
INFO 2020/10/28 11:09:55.381 Client Account get user profile (LOGIN)
INFO 2020/10/28 11:09:55.468 HttpSession | 127.0.0.1:31026 | Session opened (total 2)
INFO 2020/10/28 11:09:55.468 HttpServer | Active sessions: 2
ERROR 2020/10/28 11:09:57.238 Client Account verification failed: authentication failure!!!
INFO 2020/10/28 11:09:57.238 Logout Action
INFO 2020/10/28 11:09:57.238 FingIspInfo | retrieve internet Info
INFO 2020/10/28 11:09:57.245 FingIspInfo | Isp Lookup request
INFO 2020/10/28 11:09:57.249 New handleLogin request source(clip) with ml
INFO 2020/10/28 11:09:58.896 FingIspInfo | Isp Lookup response: Name <TPG>
0 -
Hi @RobinHere you are. Furthermore, the Operation system detection is incorrect, while I am using WIndows 64 bits (20H2)ERROR 2020/10/28 11:07:04.743 === fing agent 2.2.2 - www.fing.io ===
INFO 2020/10/28 11:07:04.743 Command Line: C:\Program Files\Fing\resources\extraResources\fingagent.exe --servicemode Fing.Agent --agentroot C:\Users\xxx\AppData\Roaming
INFO 2020/10/28 11:07:04.743 Host platform: Windows (32 bit)
INFO 2020/10/28 11:07:04.743 Log level: [INFO ]
INFO 2020/10/28 11:07:04.743 Log directory: C:\Users\xxx\AppData\Roaming\Fingagent\log\
INFO 2020/10/28 11:07:04.743 Root directory: C:\Users\xxx\AppData\Roaming
INFO 2020/10/28 11:07:04.743 Working directory:
INFO 2020/10/28 11:07:04.743 Configuration directory: C:\Users\xxx\AppData\Roaming\FingAgent\conf\
INFO 2020/10/28 11:07:04.743 Properties file: C:\Users\xxx\AppData\Roaming\FingAgent\conf\fingagent.properties
INFO 2020/10/28 11:07:10.225 GeoIpChecker | GeoIp Lookup starting...
INFO 2020/10/28 11:07:10.225 FingIspInfo | Isp Lookup starting...
INFO 2020/10/28 11:07:10.225 FingIspInfo | retrieve internet Info
INFO 2020/10/28 11:07:10.226 GeoIpChecker | GeoIp Lookup internet checker [ONLY_IP] ->
INFO 2020/10/28 11:07:12.772 GeoIpChecker | GeoIp Lookup internet checker [ONLY_IP] <- OK
INFO 2020/10/28 11:07:12.772 GeoIpChecker | GeoIp Lookup completed in 00:02.545
INFO 2020/10/28 11:07:12.772 GeoIpChecker | GeoIp Lookup internet checker [INTERNET_INFO] ->
INFO 2020/10/28 11:07:13.843 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:07:13.848 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:07:13.848 NetworkWirelessAvailableDetails | Interface 1: I
INFO 2020/10/28 11:07:13.849 NetworkWirelessAvailableDetails | Scan request sent. Waiting for reply.
INFO 2020/10/28 11:07:13.860 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:07:13.862 \Device\NPF_{E91ACE97-EB04-4230-ADC8-E9FD52D7FA5A} (Wi-Fi) MAC: 18:5E:F8:C9:FB - Proto dhcp - Status: 'active - UP: 130 Mbps [eff] / 130 Mbps [nom], DOWN: 130 Mbps [eff] / 130 Mbps [nom] Dhcp Server: 192.168.1.1 SSID: '<MASK_SSID>' BSSID: '9C:5C:8E:4C:C2:XX' Signal Strength = -79 Channel = 149 Valid Until: 2020/10/28 00:12:13.862
INFO 2020/10/28 11:07:13.862 HeartBeatEngine | Retrieval default interface: \Device\NPF_{E91ACE97-EB04-4230-ADC8-E9FD52D7FA5A}
INFO 2020/10/28 11:07:13.862 HeartBeatEngine | Device HW: 18:5E:0F:08:C9:FB
INFO 2020/10/28 11:07:13.862 HeartBeatEngine | Network: 192.168.1.0/24 Gateway: 192.168.1.1
INFO 2020/10/28 11:07:13.986 HeartBeatEngine | Network Signature: 9C:5C:8E:4C:C2:7X
INFO 2020/10/28 11:07:14.176 GeoIpChecker | GeoIp Lookup internet checker [INTERNET_INFO] <- OK
INFO 2020/10/28 11:07:14.176 Created Service HTTP on: 30659
INFO 2020/10/28 11:07:14.177 HttpServer | Service starting...
INFO 2020/10/28 11:07:14.177 HttpServer | Service started up, bound to port <48080>
INFO 2020/10/28 11:07:14.177 Debug --> | RecogService | Started on port 30659
INFO 2020/10/28 11:07:15.148 NetworkWirelessAvailableDetails | Reply: The scan for networks has completed.
INFO 2020/10/28 11:07:15.196 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:07:15.197 NetworkWirelessAvailableDetails | Interface 1 : I
INFO 2020/10/28 11:07:15.199 NetworkWirelessAvailableDetails | Total number of networks: 7
INFO 2020/10/28 11:07:15.246 FingIspInfo | retrieve internet Info
INFO 2020/10/28 11:07:15.246 FingIspInfo | Isp Lookup request
INFO 2020/10/28 11:07:17.063 FingIspInfo | Isp Lookup response: Name <TPG>
INFO 2020/10/28 11:08:27.952 HttpSession | 127.0.0.1:30700 | Session opened (total 1)
INFO 2020/10/28 11:08:27.952 HttpServer | Active sessions: 1
WARN 2020/10/28 11:08:27.975 DEBUG -> FingAgentDispatcher | New Request with Authorization Token not valid
WARN 2020/10/28 11:08:28.027 DEBUG -> FingAgentDispatcher | New Request with Authorization Token not valid
INFO 2020/10/28 11:08:28.027 Client Account get user profile (LOGIN)
INFO 2020/10/28 11:08:28.209 HttpSession | 127.0.0.1:30702 | Session opened (total 2)
INFO 2020/10/28 11:08:28.209 HttpServer | Active sessions: 2
ERROR 2020/10/28 11:08:29.378 Client Account verification failed: authentication failure!!!
INFO 2020/10/28 11:08:29.378 Logout Action
INFO 2020/10/28 11:08:29.378 FingIspInfo | retrieve internet Info
INFO 2020/10/28 11:08:29.380 FingIspInfo | Isp Lookup request
INFO 2020/10/28 11:08:29.382 New handleLogin request source(param) with ml
WARN 2020/10/28 11:08:29.518 DEBUG -> FingAgentDispatcher | New Request with Authorization Token not valid
WARN 2020/10/28 11:08:29.627 DEBUG -> FingAgentDispatcher | New Request with Authorization Token not valid
INFO 2020/10/28 11:08:30.970 FingIspInfo | Isp Lookup response: Name <TPG>
INFO 2020/10/28 11:08:35.971 FingIspInfo | retrieve internet Info
INFO 2020/10/28 11:08:35.971 FingIspInfo | Isp Lookup request
INFO 2020/10/28 11:08:37.573 FingIspInfo | Isp Lookup response: Name <TPG>
INFO 2020/10/28 11:09:19.934 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:09:19.936 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:09:19.936 NetworkWirelessAvailableDetails | Interface 1: I
INFO 2020/10/28 11:09:19.937 NetworkWirelessAvailableDetails | Scan request sent. Waiting for reply.
INFO 2020/10/28 11:09:21.341 NetworkWirelessAvailableDetails | Reply: The scan for networks has completed.
INFO 2020/10/28 11:09:21.361 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:09:21.361 NetworkWirelessAvailableDetails | Interface 1 : I
INFO 2020/10/28 11:09:21.364 NetworkWirelessAvailableDetails | Total number of networks: 7
WARN 2020/10/28 11:09:28.236 HttpSession | 127.0.0.1:30702 | Session read-timeout expired
INFO 2020/10/28 11:09:28.239 HttpServer | 127.0.0.1:30702 | Session closed (total 1)
WARN 2020/10/28 11:09:29.632 HttpSession | 127.0.0.1:30700 | Session read-timeout expired
INFO 2020/10/28 11:09:29.659 HttpServer | 127.0.0.1:30700 | Session closed (total 0)
INFO 2020/10/28 11:09:55.214 HttpSession | 127.0.0.1:31025 | Session opened (total 1)
INFO 2020/10/28 11:09:55.214 HttpServer | Active sessions: 1
WARN 2020/10/28 11:09:55.262 DEBUG -> FingAgentDispatcher | New Request with Authorization Token not valid
WARN 2020/10/28 11:09:55.381 DEBUG -> FingAgentDispatcher | New Request with Authorization Token not valid
INFO 2020/10/28 11:09:55.381 Client Account get user profile (LOGIN)
INFO 2020/10/28 11:09:55.468 HttpSession | 127.0.0.1:31026 | Session opened (total 2)
INFO 2020/10/28 11:09:55.468 HttpServer | Active sessions: 2
ERROR 2020/10/28 11:09:57.238 Client Account verification failed: authentication failure!!!
INFO 2020/10/28 11:09:57.238 Logout Action
INFO 2020/10/28 11:09:57.238 FingIspInfo | retrieve internet Info
INFO 2020/10/28 11:09:57.245 FingIspInfo | Isp Lookup request
INFO 2020/10/28 11:09:57.249 New handleLogin request source(clip) with ml
INFO 2020/10/28 11:09:58.896 FingIspInfo | Isp Lookup response: Name <TPG>
0 -
Hi @ReaperHK
Thanks for above info. I would require log files as well. To access the agent log files:Click on the Fing Desktop version on the bottom-left hand side of the screen
This will display two folders to open. We will need specific files from each of these folders.
Firstly, click on 'Open App Log Folder'
When the folder opens, we will now need to compress and share the log.log file (titled 'log' - all lowercase). To compress and share: right click on the file; choose 'Send to' & then choose 'Compressed zip folder'.
Back in Fing Desktop, now click on the 2nd folder 'Open Service Log Folder'
Compress all files inside the Service Log folder and follow the same process as previous.
Please attach both compressed files and DM your response to us.
Robin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!0 -
Thanks @ReaperHK
I have passed on your log files to the developer for investigation. As soon as there is an update, I will get back to you.Robin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!0
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