Authentication Failed! Try with another link or check your connection! in Windows 10 Build 2004

ReaperHK · September 21, 2020

I have installed Fing Desktop (version 2.2.0) in 3 computers, 2 in windows 10 and 1 in macOs. However, both windows machine, I cannot login successfully. I have done some search already,

I have followed this https://community.fing.com/discussion/2779/authentication-failed-try-with-another-link-or-check-your-connection to uninstall the Fing, install the Win10PCap.
I have run sc query npf, which is running correctly
In the log, it just displays - ERROR 2020/09/22 09:41:17.213 === fing agent 2.2.0 - www.fing.io ===
ERROR 2020/09/22 09:41:56.108 Client Account verification failed: authentication failure!!!
ERROR 2020/09/22 09:42:07.772 Client Account verification failed: authentication failure!!!

What else I can do to make me log in the Fing Desktop successfully?

Thanks

Marc · September 22, 2020

Let’s see if one of the folks from Fing can you. @Robin, any suggestions on troubleshooting this? Error messages in the post above..

Robin_from_Fing · September 24, 2020

Hi @ReaperHK
In all 3 machines are you receiving the same error? Can you share the screenshot of the error and the O.S version of all 3 devices? Thanks

ReaperHK · September 25, 2020

Hi @Robin ,

Here you are. Only WIndows got the issue (Build 2004 - 20H2 ,19042.541 ), I can login MacOS with no issue.

The error message will be gone very quick and it just looks like this

Image: https://us.v-cdn.net/6031733/uploads/editor/3q/xwvwbt1bjum7.png

kltaylor · September 28, 2020

What is your DNS setting on your Windows machines? Are you using DHCP or static IPs on those?

ReaperHK · September 29, 2020

@kltaylor, all of them are auto from the DHCP (and the DNS is from the router)

I did also try to disable the smart dns (which i have configured in the router), which is also failed

Have tried to switch to edge as default browser (i have using firefox developer edition),also failed

(I got a domain name in the router, will it be issue?)

Also upgrade to 2.2.1 today

ReaperHK · October 4, 2020

Can anyone help? Will the antivirus be the issue?

Marc · October 4, 2020

The way to check to see if your antivirus is the problem is to temporarily disable it and see if the error goes away. Give it a try and let us know what the results are.

ReaperHK · October 4, 2020

@Marc just tried it, but still cannot logged in.

Marc · October 4, 2020

@Robin , is there any logging or logs @ReaperHK can share with you for troubleshooting?

Robin_from_Fing · October 5, 2020

Marc said:

@Robin , is there any logging or logs @ReaperHK can share with you for troubleshooting?

Can you try under Safe mode with networking and then check if you are able to login or not? If you are then it might be the Antivirus or Firewall issue.

ReaperHK · October 5, 2020

@Robin , Thanks. I will see if I can find the ethernet adapter. In the safe mode with networking, my wifi card (Intel) is not able to initial (so no networking is provided)

ReaperHK · October 10, 2020

@Robin , I still cannot test in the safe mode, but I have uninstalled my antivirus (bitdefender, as I need to upgrade to the latest version anyway) and try to do a login test, it still fails. So it seems not related to the anti-virus.

Robin_from_Fing · October 12, 2020

ReaperHK said:

@Robin , I still cannot test in the safe mode, but I have uninstalled my antivirus (bitdefender, as I need to upgrade to the latest version anyway) and try to do a login test, it still fails. So it seems not related to the anti-virus.

If you get a chance, please try in safe mode with networking so I can rule out few steps which might be the cause. I will be looking forward to your reply.

ReaperHK · October 12, 2020

@Robin, thanks will do. Need to find a USB ethernet which can run in the safe mode. The one I had did not work

ReaperHK · October 19, 2020

@Robin , finally I got a USB Ethernet in delivery (sorry that it is still locked down in my place due to COVID). I can get the ethernet working, but the Fing app said that service is not found in the Safe Mode. How can I enable it?

Robin_from_Fing · October 19, 2020

ReaperHK said:

@Robin , finally I got a USB Ethernet in delivery (sorry that it is still locked down in my place due to COVID). I can get the ethernet working, but the Fing app said that service is not found in the Safe Mode. How can I enable it?

If you are using Windows, then please enter services.msc under run and search for Fing agent service and then enable or restart it. It will enable the Fing agent service and will be able to work.

ReaperHK · October 20, 2020

@Robin , I just try it. Fail to start the Fing agent service with the error code 1084, unable to start this service in safe mode

Robin_from_Fing · October 20, 2020

ReaperHK said:

@Robin , I just try it. Fail to start the Fing agent service with the error code 1084, unable to start this service in safe mode

I would like you to follow these steps and it should resolve this issue:

Uninstall WinPcap using any 3rd party software(iobit uninstaller/Revo uninstaller) so that it doesn't leave any traces.
Uninstall Fing Desktop
Reboot pc
Install NpCap or Win10pCap
Download and Install latest Fing Desktop release.

ReaperHK · October 21, 2020

Test with my desktop with the above step with Npcap 1.00 installer , still facing that issue.

I can see the WinPcap For Find 4.1.3 is still installed. Wil test in my laptop later tonight (and the safe mode)

ReaperHK · October 21, 2020

@Robin , Test with both desktop and laptop, both of them failed. Laptop also test with WIFI and LAN, fail, tried Safe mode, same as the previous testing, unable to start service. Install with NPCap 1.0 with Fing desktop 2.2.2

Marc · October 26, 2020

@Robin, bumping this one. Any idea what the next steps are for @ReaperHK?

ReaperHK · October 26, 2020

Is there any way to increase the log level, so I can pass more information?

Robin_from_Fing · October 27, 2020

ReaperHK said:

Is there any way to increase the log level, so I can pass more information?

Here's how to change the log level:

Windows: Open a prompt window and write
echo overlook.fingagent.logging.level=INFO > %userprofile%\AppData\Roaming\FingAgent\conf\fingagent.properties

macOS : Open a Terminal window and write
sudo sh -c "echo 'overlook.fingagent.logging.level=INFO' > /Users/root/.fingagent/conf/fingagent.properties"

That will create the configuration file required to override the logging level.

After that use the feature which are still not working and then share the log files with me and I will take it to our developers for investigation. Thanks

ReaperHK · October 28, 2020

Hi @Robin,

Here you are with some masking the SSID and the profile name. It is Ok for the platform detection is incorrect? (I am using 64bit windows instead of 32bits) (Windows Prof 64 Bit 20H2 - 10.0.19042.608)

I have tired both copy your link and open the fing app after the SSO completed. It seems the Authorization Token is not valid

Thanks

ERROR 2020/10/28 11:07:04.743 === fing agent 2.2.2 - www.fing.io ===
INFO 2020/10/28 11:07:04.743 Command Line: C:\Program Files\Fing\resources\extraResources\fingagent.exe --servicemode Fing.Agent --agentroot C:\Users\xxx\AppData\Roaming
INFO 2020/10/28 11:07:04.743 Host platform: Windows (32 bit)
INFO 2020/10/28 11:07:04.743 Log level: [INFO ]
INFO 2020/10/28 11:07:04.743 Log directory: C:\Users\xxx\AppData\Roaming\Fingagent\log\
INFO 2020/10/28 11:07:04.743 Root directory: C:\Users\xxx\AppData\Roaming
INFO 2020/10/28 11:07:04.743 Working directory:
INFO 2020/10/28 11:07:04.743 Configuration directory: C:\Users\xxx\AppData\Roaming\FingAgent\conf\
INFO 2020/10/28 11:07:04.743 Properties file: C:\Users\xxx\AppData\Roaming\FingAgent\conf\fingagent.properties
INFO 2020/10/28 11:07:10.225 GeoIpChecker | GeoIp Lookup starting...
INFO 2020/10/28 11:07:10.225 FingIspInfo | Isp Lookup starting...
INFO 2020/10/28 11:07:10.225 FingIspInfo | retrieve internet Info
INFO 2020/10/28 11:07:10.226 GeoIpChecker | GeoIp Lookup internet checker [ONLY_IP] ->
INFO 2020/10/28 11:07:12.772 GeoIpChecker | GeoIp Lookup internet checker [ONLY_IP] <- OK
INFO 2020/10/28 11:07:12.772 GeoIpChecker | GeoIp Lookup completed in 00:02.545
INFO 2020/10/28 11:07:12.772 GeoIpChecker | GeoIp Lookup internet checker [INTERNET_INFO] ->
INFO 2020/10/28 11:07:13.843 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:07:13.848 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:07:13.848 NetworkWirelessAvailableDetails | Interface 1: I
INFO 2020/10/28 11:07:13.849 NetworkWirelessAvailableDetails | Scan request sent. Waiting for reply.
INFO 2020/10/28 11:07:13.860 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:07:13.862 \Device\NPF_{E91ACE97-EB04-4230-ADC8-E9FD52D7FA5A} (Wi-Fi) MAC: 18:5E:F8:C9:FB - Proto dhcp - Status: 'active - UP: 130 Mbps [eff] / 130 Mbps [nom], DOWN: 130 Mbps [eff] / 130 Mbps [nom] Dhcp Server: 192.168.1.1 SSID: '<MASK_SSID>' BSSID: '9C:5C:8E:4C:C2:XX' Signal Strength = -79 Channel = 149 Valid Until: 2020/10/28 00:12:13.862
INFO 2020/10/28 11:07:13.862 HeartBeatEngine | Retrieval default interface: \Device\NPF_{E91ACE97-EB04-4230-ADC8-E9FD52D7FA5A}
INFO 2020/10/28 11:07:13.862 HeartBeatEngine | Device HW: 18:5E:0F:08:C9:FB
INFO 2020/10/28 11:07:13.862 HeartBeatEngine | Network: 192.168.1.0/24 Gateway: 192.168.1.1
INFO 2020/10/28 11:07:13.986 HeartBeatEngine | Network Signature: 9C:5C:8E:4C:C2:7X
INFO 2020/10/28 11:07:14.176 GeoIpChecker | GeoIp Lookup internet checker [INTERNET_INFO] <- OK
INFO 2020/10/28 11:07:14.176 Created Service HTTP on: 30659
INFO 2020/10/28 11:07:14.177 HttpServer | Service starting...
INFO 2020/10/28 11:07:14.177 HttpServer | Service started up, bound to port <48080>
INFO 2020/10/28 11:07:14.177 Debug --> | RecogService | Started on port 30659
INFO 2020/10/28 11:07:15.148 NetworkWirelessAvailableDetails | Reply: The scan for networks has completed.
INFO 2020/10/28 11:07:15.196 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:07:15.197 NetworkWirelessAvailableDetails | Interface 1 : I
INFO 2020/10/28 11:07:15.199 NetworkWirelessAvailableDetails | Total number of networks: 7
INFO 2020/10/28 11:07:15.246 FingIspInfo | retrieve internet Info
INFO 2020/10/28 11:07:15.246 FingIspInfo | Isp Lookup request
INFO 2020/10/28 11:07:17.063 FingIspInfo | Isp Lookup response: Name <TPG>
INFO 2020/10/28 11:08:27.952 HttpSession | 127.0.0.1:30700 | Session opened (total 1)
INFO 2020/10/28 11:08:27.952 HttpServer | Active sessions: 1
WARN 2020/10/28 11:08:27.975 DEBUG -> FingAgentDispatcher | New Request with Authorization Token not valid
WARN 2020/10/28 11:08:28.027 DEBUG -> FingAgentDispatcher | New Request with Authorization Token not valid
INFO 2020/10/28 11:08:28.027 Client Account get user profile (LOGIN)
INFO 2020/10/28 11:08:28.209 HttpSession | 127.0.0.1:30702 | Session opened (total 2)
INFO 2020/10/28 11:08:28.209 HttpServer | Active sessions: 2
ERROR 2020/10/28 11:08:29.378 Client Account verification failed: authentication failure!!!
INFO 2020/10/28 11:08:29.378 Logout Action
INFO 2020/10/28 11:08:29.378 FingIspInfo | retrieve internet Info
INFO 2020/10/28 11:08:29.380 FingIspInfo | Isp Lookup request
INFO 2020/10/28 11:08:29.382 New handleLogin request source(param) with ml
WARN 2020/10/28 11:08:29.518 DEBUG -> FingAgentDispatcher | New Request with Authorization Token not valid
WARN 2020/10/28 11:08:29.627 DEBUG -> FingAgentDispatcher | New Request with Authorization Token not valid
INFO 2020/10/28 11:08:30.970 FingIspInfo | Isp Lookup response: Name <TPG>
INFO 2020/10/28 11:08:35.971 FingIspInfo | retrieve internet Info
INFO 2020/10/28 11:08:35.971 FingIspInfo | Isp Lookup request
INFO 2020/10/28 11:08:37.573 FingIspInfo | Isp Lookup response: Name <TPG>
INFO 2020/10/28 11:09:19.934 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:09:19.936 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:09:19.936 NetworkWirelessAvailableDetails | Interface 1: I
INFO 2020/10/28 11:09:19.937 NetworkWirelessAvailableDetails | Scan request sent. Waiting for reply.
INFO 2020/10/28 11:09:21.341 NetworkWirelessAvailableDetails | Reply: The scan for networks has completed.
INFO 2020/10/28 11:09:21.361 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:09:21.361 NetworkWirelessAvailableDetails | Interface 1 : I
INFO 2020/10/28 11:09:21.364 NetworkWirelessAvailableDetails | Total number of networks: 7
WARN 2020/10/28 11:09:28.236 HttpSession | 127.0.0.1:30702 | Session read-timeout expired
INFO 2020/10/28 11:09:28.239 HttpServer | 127.0.0.1:30702 | Session closed (total 1)
WARN 2020/10/28 11:09:29.632 HttpSession | 127.0.0.1:30700 | Session read-timeout expired
INFO 2020/10/28 11:09:29.659 HttpServer | 127.0.0.1:30700 | Session closed (total 0)
INFO 2020/10/28 11:09:55.214 HttpSession | 127.0.0.1:31025 | Session opened (total 1)
INFO 2020/10/28 11:09:55.214 HttpServer | Active sessions: 1
WARN 2020/10/28 11:09:55.262 DEBUG -> FingAgentDispatcher | New Request with Authorization Token not valid
WARN 2020/10/28 11:09:55.381 DEBUG -> FingAgentDispatcher | New Request with Authorization Token not valid
INFO 2020/10/28 11:09:55.381 Client Account get user profile (LOGIN)
INFO 2020/10/28 11:09:55.468 HttpSession | 127.0.0.1:31026 | Session opened (total 2)
INFO 2020/10/28 11:09:55.468 HttpServer | Active sessions: 2
ERROR 2020/10/28 11:09:57.238 Client Account verification failed: authentication failure!!!
INFO 2020/10/28 11:09:57.238 Logout Action
INFO 2020/10/28 11:09:57.238 FingIspInfo | retrieve internet Info
INFO 2020/10/28 11:09:57.245 FingIspInfo | Isp Lookup request
INFO 2020/10/28 11:09:57.249 New handleLogin request source(clip) with ml
INFO 2020/10/28 11:09:58.896 FingIspInfo | Isp Lookup response: Name <TPG>

ReaperHK · October 28, 2020

Hi @Robin

Here you are. Furthermore, the Operation system detection is incorrect, while I am using WIndows 64 bits (20H2)

ERROR 2020/10/28 11:07:04.743 === fing agent 2.2.2 - www.fing.io ===
INFO 2020/10/28 11:07:04.743 Command Line: C:\Program Files\Fing\resources\extraResources\fingagent.exe --servicemode Fing.Agent --agentroot C:\Users\xxx\AppData\Roaming
INFO 2020/10/28 11:07:04.743 Host platform: Windows (32 bit)
INFO 2020/10/28 11:07:04.743 Log level: [INFO ]
INFO 2020/10/28 11:07:04.743 Log directory: C:\Users\xxx\AppData\Roaming\Fingagent\log\
INFO 2020/10/28 11:07:04.743 Root directory: C:\Users\xxx\AppData\Roaming
INFO 2020/10/28 11:07:04.743 Working directory:
INFO 2020/10/28 11:07:04.743 Configuration directory: C:\Users\xxx\AppData\Roaming\FingAgent\conf\
INFO 2020/10/28 11:07:04.743 Properties file: C:\Users\xxx\AppData\Roaming\FingAgent\conf\fingagent.properties
INFO 2020/10/28 11:07:10.225 GeoIpChecker | GeoIp Lookup starting...
INFO 2020/10/28 11:07:10.225 FingIspInfo | Isp Lookup starting...
INFO 2020/10/28 11:07:10.225 FingIspInfo | retrieve internet Info
INFO 2020/10/28 11:07:10.226 GeoIpChecker | GeoIp Lookup internet checker [ONLY_IP] ->
INFO 2020/10/28 11:07:12.772 GeoIpChecker | GeoIp Lookup internet checker [ONLY_IP] <- OK
INFO 2020/10/28 11:07:12.772 GeoIpChecker | GeoIp Lookup completed in 00:02.545
INFO 2020/10/28 11:07:12.772 GeoIpChecker | GeoIp Lookup internet checker [INTERNET_INFO] ->
INFO 2020/10/28 11:07:13.843 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:07:13.848 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:07:13.848 NetworkWirelessAvailableDetails | Interface 1: I
INFO 2020/10/28 11:07:13.849 NetworkWirelessAvailableDetails | Scan request sent. Waiting for reply.
INFO 2020/10/28 11:07:13.860 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:07:13.862 \Device\NPF_{E91ACE97-EB04-4230-ADC8-E9FD52D7FA5A} (Wi-Fi) MAC: 18:5E:F8:C9:FB - Proto dhcp - Status: 'active - UP: 130 Mbps [eff] / 130 Mbps [nom], DOWN: 130 Mbps [eff] / 130 Mbps [nom] Dhcp Server: 192.168.1.1 SSID: '<MASK_SSID>' BSSID: '9C:5C:8E:4C:C2:XX' Signal Strength = -79 Channel = 149 Valid Until: 2020/10/28 00:12:13.862
INFO 2020/10/28 11:07:13.862 HeartBeatEngine | Retrieval default interface: \Device\NPF_{E91ACE97-EB04-4230-ADC8-E9FD52D7FA5A}
INFO 2020/10/28 11:07:13.862 HeartBeatEngine | Device HW: 18:5E:0F:08:C9:FB
INFO 2020/10/28 11:07:13.862 HeartBeatEngine | Network: 192.168.1.0/24 Gateway: 192.168.1.1
INFO 2020/10/28 11:07:13.986 HeartBeatEngine | Network Signature: 9C:5C:8E:4C:C2:7X
INFO 2020/10/28 11:07:14.176 GeoIpChecker | GeoIp Lookup internet checker [INTERNET_INFO] <- OK
INFO 2020/10/28 11:07:14.176 Created Service HTTP on: 30659
INFO 2020/10/28 11:07:14.177 HttpServer | Service starting...
INFO 2020/10/28 11:07:14.177 HttpServer | Service started up, bound to port <48080>
INFO 2020/10/28 11:07:14.177 Debug --> | RecogService | Started on port 30659
INFO 2020/10/28 11:07:15.148 NetworkWirelessAvailableDetails | Reply: The scan for networks has completed.
INFO 2020/10/28 11:07:15.196 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:07:15.197 NetworkWirelessAvailableDetails | Interface 1 : I
INFO 2020/10/28 11:07:15.199 NetworkWirelessAvailableDetails | Total number of networks: 7
INFO 2020/10/28 11:07:15.246 FingIspInfo | retrieve internet Info
INFO 2020/10/28 11:07:15.246 FingIspInfo | Isp Lookup request
INFO 2020/10/28 11:07:17.063 FingIspInfo | Isp Lookup response: Name <TPG>
INFO 2020/10/28 11:08:27.952 HttpSession | 127.0.0.1:30700 | Session opened (total 1)
INFO 2020/10/28 11:08:27.952 HttpServer | Active sessions: 1
WARN 2020/10/28 11:08:27.975 DEBUG -> FingAgentDispatcher | New Request with Authorization Token not valid
WARN 2020/10/28 11:08:28.027 DEBUG -> FingAgentDispatcher | New Request with Authorization Token not valid
INFO 2020/10/28 11:08:28.027 Client Account get user profile (LOGIN)
INFO 2020/10/28 11:08:28.209 HttpSession | 127.0.0.1:30702 | Session opened (total 2)
INFO 2020/10/28 11:08:28.209 HttpServer | Active sessions: 2
ERROR 2020/10/28 11:08:29.378 Client Account verification failed: authentication failure!!!
INFO 2020/10/28 11:08:29.378 Logout Action
INFO 2020/10/28 11:08:29.378 FingIspInfo | retrieve internet Info
INFO 2020/10/28 11:08:29.380 FingIspInfo | Isp Lookup request
INFO 2020/10/28 11:08:29.382 New handleLogin request source(param) with ml
WARN 2020/10/28 11:08:29.518 DEBUG -> FingAgentDispatcher | New Request with Authorization Token not valid
WARN 2020/10/28 11:08:29.627 DEBUG -> FingAgentDispatcher | New Request with Authorization Token not valid
INFO 2020/10/28 11:08:30.970 FingIspInfo | Isp Lookup response: Name <TPG>
INFO 2020/10/28 11:08:35.971 FingIspInfo | retrieve internet Info
INFO 2020/10/28 11:08:35.971 FingIspInfo | Isp Lookup request
INFO 2020/10/28 11:08:37.573 FingIspInfo | Isp Lookup response: Name <TPG>
INFO 2020/10/28 11:09:19.934 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:09:19.936 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:09:19.936 NetworkWirelessAvailableDetails | Interface 1: I
INFO 2020/10/28 11:09:19.937 NetworkWirelessAvailableDetails | Scan request sent. Waiting for reply.
INFO 2020/10/28 11:09:21.341 NetworkWirelessAvailableDetails | Reply: The scan for networks has completed.
INFO 2020/10/28 11:09:21.361 NetworkWirelessAvailableDetails | There is 1 wireless interface available.
INFO 2020/10/28 11:09:21.361 NetworkWirelessAvailableDetails | Interface 1 : I
INFO 2020/10/28 11:09:21.364 NetworkWirelessAvailableDetails | Total number of networks: 7
WARN 2020/10/28 11:09:28.236 HttpSession | 127.0.0.1:30702 | Session read-timeout expired
INFO 2020/10/28 11:09:28.239 HttpServer | 127.0.0.1:30702 | Session closed (total 1)
WARN 2020/10/28 11:09:29.632 HttpSession | 127.0.0.1:30700 | Session read-timeout expired
INFO 2020/10/28 11:09:29.659 HttpServer | 127.0.0.1:30700 | Session closed (total 0)
INFO 2020/10/28 11:09:55.214 HttpSession | 127.0.0.1:31025 | Session opened (total 1)
INFO 2020/10/28 11:09:55.214 HttpServer | Active sessions: 1
WARN 2020/10/28 11:09:55.262 DEBUG -> FingAgentDispatcher | New Request with Authorization Token not valid
WARN 2020/10/28 11:09:55.381 DEBUG -> FingAgentDispatcher | New Request with Authorization Token not valid
INFO 2020/10/28 11:09:55.381 Client Account get user profile (LOGIN)
INFO 2020/10/28 11:09:55.468 HttpSession | 127.0.0.1:31026 | Session opened (total 2)
INFO 2020/10/28 11:09:55.468 HttpServer | Active sessions: 2
ERROR 2020/10/28 11:09:57.238 Client Account verification failed: authentication failure!!!
INFO 2020/10/28 11:09:57.238 Logout Action
INFO 2020/10/28 11:09:57.238 FingIspInfo | retrieve internet Info
INFO 2020/10/28 11:09:57.245 FingIspInfo | Isp Lookup request
INFO 2020/10/28 11:09:57.249 New handleLogin request source(clip) with ml
INFO 2020/10/28 11:09:58.896 FingIspInfo | Isp Lookup response: Name <TPG>

Robin_from_Fing · October 30, 2020

Hi @ReaperHK
Thanks for above info. I would require log files as well. To access the agent log files:

- Click on the Fing Desktop version on the bottom-left hand side of the screen
- This will display two folders to open. We will need specific files from each of these folders.
- Firstly, click on 'Open App Log Folder'
- When the folder opens, we will now need to compress and share the log.log file (titled 'log' - all lowercase). To compress and share: right click on the file; choose 'Send to' & then choose 'Compressed zip folder'.
- Back in Fing Desktop, now click on the 2nd folder 'Open Service Log Folder'
- Compress all files inside the Service Log folder and follow the same process as previous.
- Please attach both compressed files and DM your response to us.

ReaperHK · November 1, 2020

Hi @Robin ,

Please check DM, as I haven't logged in , there is not "Fing Desktop version on the bottom-left hand side of the screen ". I try to find all the log based on my best guess

Robin_from_Fing · November 4, 2020

Thanks @ReaperHK
I have passed on your log files to the developer for investigation. As soon as there is an update, I will get back to you.

ReaperHK · November 4, 2020

Thanks a lot

frank_ · November 7, 2020

Hi. Same problem with authentication. I will follow You for a solution here. Thank You. Frank^

Authentication Failed! Try with another link or check your connection! in Windows 10 Build 2004

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