Fing 2.1.0 at Windows v2004 Desktop RouterNatPmp error

Hi,
Installed Fing 2.1.0 on Windows v2004 Desktop
but got error message
Exception : Unable to Receive NATPmp message : De I/O-bewerking is afgebroken vanwege het afsluiten van een thread of vanwege een opdracht van een toepassing
Regards,
Peter


Answers

  • RobinRobin Administrator, Fing Team Posts: 3,785
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    admin
    Hi @PeterSp
    Can you confirm the O.S of the Windows machine and if possible, please share the screenshot of the error so I can investigate? Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • PeterSpPeterSp Member Posts: 19
    10 Comments Photogenic
    Hi,
    yes, Windows Pro the last version 2004
    Regards,
    Peter
  • RobinRobin Administrator, Fing Team Posts: 3,785
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    admin
    Thanks @PeterSp
    Are you getting this error while using any specific feature of Fing desktop or during start up of Fing Desktop?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • PeterSpPeterSp Member Posts: 19
    10 Comments Photogenic
    Hi Robin,
    - Re-install Fing 2.0.1
    - start Fing and start devices, but no display
    - start Fing notification, but no display
    here the screen-shots

    pse help

    regards,
    Peter
  • RobinRobin Administrator, Fing Team Posts: 3,785
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    admin
    Hi @PeterSp

    It seems that WinPcap might not be working properly. I would like you to follow these steps and it should resolve this issue: 
     

    • Uninstall WinPcap using any 3rd party software(iobit uninstaller/Revo uninstaller) so that it doesn't leave any traces. 

    • Uninstall Fing Desktop 

    • Reboot pc 

    • Install NpCap or Win10pCap : http://www.win10pcap.org/

    • Download and Install latest Fing Desktop release.  

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • PeterSpPeterSp Member Posts: 19
    10 Comments Photogenic

    Hi Robin,

    – Uninstall WinPcap using iobit uninstaller

    – Uninstall Fing Desktop with iobit uninstaller

    – Reboot PC

    – Install Win10pCap 10.2.5002

    – Install Fing Desktop v2.1.0

    – See report

    https://query.fing.com/4B03A3070F198216

    – delete WinpCap v4.1.3

    – Reboot PC

    – Start Fing and see all devices

    – Fing app hangs


    Regards,

    Peter


  • PeterSpPeterSp Member Posts: 19
    10 Comments Photogenic
    Hi Robin,
    Here a print screen from System Explorer Fing PID's and a part of files used
    Regards,
    Peter
  • RobinRobin Administrator, Fing Team Posts: 3,785
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    admin
    Hi @PeterSp
    I am seeking further advice on this one and I will get back to you once I have an update. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • PeterSpPeterSp Member Posts: 19
    10 Comments Photogenic
    Hi Robin,
    Thanks for help
    Peter
  • PeterSpPeterSp Member Posts: 19
    10 Comments Photogenic
    Hi Robin,
    Tried again to re-install Fing , but got msg
    Fing Service not found
    Regards,
    Peter
  • RobinRobin Administrator, Fing Team Posts: 3,785
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    admin
    Hi @PeterSp
    When you are getting Fing service not found, Can you check under services.msc is the Fing agent is enabled and if possible, can you restart the service and then check if you are able to login or not?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • PeterSpPeterSp Member Posts: 19
    10 Comments Photogenic
    Hi Robin,
    yes, i stop the fing services and start again.
    but got the same messsage
    strainge ?
    regards,
    Peter
  • RobinRobin Administrator, Fing Team Posts: 3,785
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    admin
    Thanks @PeterSp

    To help isolate the issue, please perform the following steps: 

    1. What is 'Home' healthcheck saying? if you can share a screenshot or even better a shared report, it would be very helpful. 

    2. Share the output of commands: 'ipconfig' and 'route print' from command line 

    3. Share the agent log: To access the agent log files: 

    •  

      • Click on the Fing Desktop version in the bottom-left hand side of the screen 

      • This will display two folders to open. We will need specific files from each of these folders. 

      • Firstly, click on 'Open App Log Folder' 

      • When the folder opens, we will now need to compress and share the log.log file (titled 'log' - all lowercase). To compress and share: right click on the file; choose 'Send to' & then choose 'Compressed zip folder'. 

      • Back in Fing Desktop, now click on the 2nd folder 'Open Service Log Folder' 

      • Compress all files inside the Service Log folder and follow the same process as previous.  
         

      • Please attach both compressed files and DM me. 

    Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • PeterSpPeterSp Member Posts: 19
    10 Comments Photogenic
    H Robin,
    1. Can't display Home healthcheck
    2. command prompt  ipconfig and route print

    it is all black and white
    3. agent log files are empty

    3. service log files attached

    Regards,
    Peter




  • RobinRobin Administrator, Fing Team Posts: 3,785
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    admin
    Thanks, I will get back to you on this.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • OscarLunaOscarLuna Member Posts: 3
    Photogenic First Comment
    PeterSp said:
    Hi Robin,
    Tried again to re-install Fing , but got msg
    Fing Service not found
    Regards,
    Peter

    I can´t writte like ours, Im the stupid boy how arribed whit the USB OPT sorry

  • OscarLunaOscarLuna Member Posts: 3
    Photogenic First Comment
    Con todo el respeto que se merecen les pido me lean un momento. Francamente no se como poder excusarme con ustedes. Soy nuevo y ya les di muchas molestias. Una amiga tenia una memoria USB ODT me percaté e infectó mi maquina. Me disculpo todos cada uno de No he abierto ningun archivo los sacado dispositivos. Se que la ignorancia es justificacion pero aclaro llegué aquí, tratando aprender. Voy a bajar VPN hago invitacion busquen confirmen todo está en su lugar. Lo lamento.

  • OscarLunaOscarLuna Member Posts: 3
    Photogenic First Comment
    Sistem is booted
    Usb ODT
    Help
    Sorry
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