Fingbox up and down with no apparent reason

jgrinchojgrincho Member, Beta Tester Posts: 2
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Hi,

My Fingbox is intermittently going down and coming back up. Internet is fine so I suppose it should be something on the servers... any hint?

I have done a hard reboot.

Best.

Answers

  • RobinRobin Administrator, Fing Team Posts: 4,391
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    admin
    Hi @jgrincho

    As we have investigated the reason for Fingbox going Offline, there are two reasons:  

    1) Internet Outages. The fingbox is correctly connected to the network and the home wifi works well, but the internet is down. These outages are underlined in the timeline on the speed test view. In that case, please check for minor Internet outages with your ISP. 

    2) Lost of load-bearing. In this case, the fingbox seems to lose the IP address. It might due either to the cable or to the switch connected to. 

     

    I would like to confirm if the ethernet cable is not broken. As you will restart the Fingbox, it forces the network to reach its full speed but if there is any damage on the cable, the speed will drop thus leading to Offline. I would also like you to try any Cat 6 or Cat 7 cable and then see if it is still losing connection or not. 

     If you experience issues with network connectivity for Fingbox, you can either increase the network size on Fing App. 

     To do this: 

    • Open the Fing app, ensure that you are on the Network associated with your Fingbox 

    • Tap on the Avatar icon in the bottom-right corner 

    • Choose 'App Settings' 

    • Scroll down and go to the "Maximum Network Size" setting and select the size based on the number of devices connected to network in your house. 

     
    Or, you can check if the Ip address assigned to Fingbox is not being used by other Device which disconnects the Fingbox from the connection. I would request you to assign a Static IP address to Fingbox which will help us to isolate the issue. Assigning Static IP address to most devices is easy, just go to its network settings, look for DHCP option and turn it OFF. Once you do that, you'll see a text area to enter Static IP address. Enter the new IP address there, save changes. 

     

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • jgrinchojgrincho Member, Beta Tester Posts: 2
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    Hi @Robin
    Many thanks for your reply. Restarting the FingBox seems to have solved the issue so far.
    The FingBox is directly connected to the router where via switches everything else is connected and everything else is working fine.
    Best
    Robin
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