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Fing App goes AWOL on MacOS Catalina

CodfishCodfish Member Posts: 7
Name Dropper First Comment Photogenic
✭
in Fing Desktop
By AWOL, I mean that the app still runs, but any Fing operation (even a simple ping) is met with a blank screen. It is as if the App and fingbox are no longer talking.
So I exit the Fing App and restart it - same result. So some other Fing component (OS driver?) has died. The only way I can get Fing App functionally back is to reboot MacOS entirely. So I know it's not the Fingbox... something with state on which the Fing App relies has died, and it only gets reset when the OS reloads!!!

Any suggestions? It's a real pain rebooting my Macbook every time...
Tagged:
tintac

Answers

  • MarcMarc Moderator, Beta Tester Posts: 2,145
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    Hey @Codfish...  What version of the desktop are you using? The latest is 2.1.0 which is probably the first thing Fing will ask when they see this..  

    @Robin or @Ciaran, could you help with this?
    Thats Daphnee, she's a good dog...
  • RobinRobin Administrator, Fing Team Posts: 3,706
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    admin
    Hi @Codfish
    First, to update, Fing desktop is not integrated with Fingbox so Fingbox does not have any effect on Fing desktop. Also, What O.S are you using on MacBook? Are you running any firewall or antivirus? What all features are you using when you get the blank screen?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • CodfishCodfish Member Posts: 7
    Name Dropper First Comment Photogenic
    ✭
    edited August 2020
    OS is 10.15.6. I am running Sophos, but disabled it to test. Any feature I try results in no operation. Solution is to reboot at which point the Fing app will work fine.... until it stops working.  I will add a screenshot when it dies next. I'm also seeing the following (which may be unrelated):

    Process:               Fing [14875]
    Path:                  /Applications/Fing.app/Contents/MacOS/Fing
    Identifier:            Fing
    Version:               2.1.0 (2.1.0)
    Code Type:             X86-64 (Native)
    Parent Process:        ??? [1]
    Responsible:           Fing [14875]
    User ID:               501
    Date/Time:             2020-08-14 21:23:50.971 +0100
    OS Version:            Mac OS X 10.15.6 (19G2021)
    Report Version:        12
    Bridge OS Version:     3.0 (14Y908)
    Anonymous UUID:        EEB39D81-15A1-A216-D83A-8AEF56E5AB31
    Sleep/Wake UUID:       607BACCA-78B2-4905-948A-61AFF3DBCEC8
    Time Awake Since Boot: 9400 seconds
    Time Since Wake:       3900 seconds
    System Integrity Protection: enabled
    Crashed Thread:        0  CrBrowserMain  Dispatch queue: com.apple.main-thread
    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000
    Exception Note:        EXC_CORPSE_NOTIFYTermination Signal:    Segmentation fault: 11
    Termination Reason:    Namespace SIGNAL, Code 0xb
    Terminating Process:   exc handler [14875]


  • tintactintac Member Posts: 1
    Photogenic First Comment
    ✭
    There appears to be a problem with MacOs 10.15.6 after this update IMO.
  • RobinRobin Administrator, Fing Team Posts: 3,706
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    admin
    Hi @Codfish
    Can you check under Activity Monitor if multiple Fing helpers are running? And if there are multiple Fing helpers then force quit them and then try to use Fing desktop.
    If the issue persists, then Can you please follow these commands on the terminal and let me know of the result? 

    • Command 1: /usr/bin/pgrep fingagent 

    • Command 2: sudo lsof -nP -iTCP:48080 -sTCP:LISTEN 

     
    On running the 2nd command, it will ask for a password and you need to enter the login password of your MacBook 

     

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
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