Fing Desktop Login Problem - Win 10

Forko · April 2020

Hello guys, i downloaded and installed the Fing Desktop for Wondows 10. i started it and pushed Sign In button. It opens my browser where i successfully logged. It gives me two options to login to Fing Desktop - "Open Fing Desktop" button, and "Copy Link" button. The second one doesnt work at all. The first one tries to log me and red sign appears in the app "Authentication Failed! Try with another link or check your connection!"

Any help? Thank you!

Robin · April 2020

Hi @Forko
Can you please make some other browser as your default browser and then try to sign in and see if the issue persists? Also, Can you try to reboot the windows device and then check? if restarting PC haven't help to resolve this behaviour, these commands may be useful to windows (to launch from Command Prompt as administrator):

Step normal case

Stop service command: sc stop Fing.Agent

Start service command: sc start Fing.Agent

Forko · April 2020

Thank you Robin! Yep, the restart works. Then everything with the login was fine! Cheers!

Bubba2 · June 2020

I am having the same problem. Have tried over and over with different browsers, uninstalling, stop and start service etc. Keeps failing after login, says authentication wrong, but everything is correct in my sign in data. Web works fine.

Robin · June 2020

Bubba2 said:

I am having the same problem. Have tried over and over with different browsers, uninstalling, stop and start service etc. Keeps failing after login, says authentication wrong, but everything is correct in my sign in data. Web works fine.

WinPcap doesn't seem to work properly. In this case, please try the following these steps:

Uninstall WinPcap
Uninstall Fing Desktop
Reboot pc
Install last Fing Desktop release

Bubba2 · June 2020

Didn't seem to work. Same problems. i think its some authertication with app store, which unfortunately windows is famous for and hence why I hate their app store. The website login works fine and all that. Even when using the code option and opening, it still goes to the app where it tells you to sign in. I have cookies enabled and all the normal stuff. So when you open the fing app it goes to the chrome front end login https://app.fing.com/sso_signin. using my email account login and not fb or gmail leads to https://app.fing.com/sso_signin_link?session=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJsaW5rX2NvZGUiOiIxYmYxNmE2MS1lYWQ4LTQzMGYtODBmNS1jYzdiYTI1OTI4NDUiLCJ1c2VyX25hbWUiOiJKb25hdGhhbiBSeWFuIiwiaXNzIjoiZmluZyIsImV4cCI6MTU5MzIwNjI3M30.YuwFeJvZ98ZulU102eGNq9DIiR2DZckQ9pnIjiQavGo and then clicking on open fing desktop leads to popup windows authorization yes/no box (assuming because it needs admin priv?) which then leads back to signin form again. Again tried start and stop service. Installed for first time in windows a day or two ago and it worked fine till I rebooted or logged out and have not been able to get back in. I am pretty technical so if you need logs or anything let me know but I just know there is problems with windows store stuff on other apps in the past

Bubba2 · July 2020

I still am unable to get fing to work even with the updated desktop 2.0 that was downloaded. I get the authorization problem as described above. Works fine on my other devices, but not on win 10.

Robin · July 2020

Bubba2 said:

I still am unable to get fing to work even with the updated desktop 2.0 that was downloaded. I get the authorization problem as described above. Works fine on my other devices, but not on win 10.

Can you check manually under services if the Fing agent service is running or not? Also, if you have any firewall or antivirus, please disable it and change the default browser and then check if you are able to login or not?

Bubba2 · July 2020

fing agent is running. I tried in chrome both thru your links and from right clicking on the fing app that is running and both have the same issue. I then tried https://app.fing.com/sso_signin_link or whatever it is in firefox, but it still fails, it brings back up the web window for sign in. Copying the code and opening the fing desktop gives the authentication failed problem back in the web window. What next to try? I am on the latest version and web version works fine, but not getting the app to authenticate

Robin · July 2020

Hi @Bubba2
Can you follow this link and then open Services.msc and then check if the Fing agent service is running. Also, Can you make another browser as your default browser and then check if you are able to login or not. If the issue persists, please share the O.S of device and screenshot of your error?

EJSM_Media · February 3

El problema se resuelve instalando https://nmap.org/npcap/dist/npcap-1.10.exe para windows 10. Recupera los servicios y la autenticacion del usuario creado. saludos.

Fing Desktop Login Problem - Win 10

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