Welcome to the community! Read our posting tips, and learn how to earn ranks, levels and badges to get started.

Ask any devices or smart home question in the Devices/Security or Network Troubleshooting Categories.


Happy posting!

I have tried to contact Fing to transfer my Fing Box to another user twice but no response from them

bluetoothdonbluetoothdon Member Posts: 6
First Comment Photogenic
✭
in Fing Account Change Request
I have tried to contact Fing to transfer my Fing Box to another user twice but no response from them.  Terrible customer service.

Answers

  • bluetoothdonbluetoothdon Member Posts: 6
    First Comment Photogenic
    ✭
    Terrible customer service

  • bluetoothdonbluetoothdon Member Posts: 6
    First Comment Photogenic
    ✭
    Notified that the account email was changed but I am still getting emails from the Fing service saying the Fing is going off line and on line.

  • bluetoothdonbluetoothdon Member Posts: 6
    First Comment Photogenic
    ✭
    New user says I'm trying to activate the fingbox from time to time with no success.
    Have you sent the email from the account currently associated with the device? Otherwise they will not deal with it from the security reasons."
  • CiaranCiaran Administrator Posts: 1,167
    1000 Comments 250 Likes 50 Answers 100 Awesomes
    admin
    Hi, firstly, I am very surprised to hear. From our records, we reached out to you in early July regarding disassociating a Fingbox from your account (as apparently you sold the unit). You authorised this change, which we accordingly did and you expressed your gratitude for this. Hence, I am not sure what has occured since. We have not received another ticket (or indeed response to the initial ticket that we set up) or any post on Community?? Can you confirm what method of contact you attempted? Once confirmed, we will then be able to follow up further for you. Thanks
    Ciaran (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
    Lee_Bo
  • Lee_BoLee_Bo Member Posts: 273
    100 Comments 100 Likes 5 Answers 25 Agrees
    ✭✭✭✭
    Ciaran said:
    Hi, firstly, I am very surprised to hear. From our records, we reached out to you in early July regarding disassociating a Fingbox from your account (as apparently you sold the unit). You authorised this change, which we accordingly did and you expressed your gratitude for this. Hence, I am not sure what has occured since. We have not received another ticket (or indeed response to the initial ticket that we set up) or any post on Community?? Can you confirm what method of contact you attempted? Once confirmed, we will then be able to follow up further for you. Thanks

    There's ALWAYS two sides to a customer service complaint.  Just saying.  :-)
  • bluetoothdonbluetoothdon Member Posts: 6
    First Comment Photogenic
    ✭
    I sent you (Robin) my email, I sent the new users email to Robin, and the new user can't send you a comment or email as you have not made the transfer to his login.  Why can't you just give a proper contact address instead of making people go through this community portal?
  • RobinRobin Administrator, Fing Team Posts: 4,097
    250 Answers 2500 Comments 500 Likes 100 Awesomes
    admin
    edited July 2020
    Hi @bluetoothdon
    Regarding your query, I replied to you the very next day of your DM. I am not sure if you are still facing trouble or if the change of email address didn't work if you can confirm. 
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • Igor_AltIgor_Alt Member Posts: 10
    Photogenic Name Dropper First Comment
    ✭
    Hi @Robin
    I am the new user of this Fingbox. Have tried to add it to my account right now, but the app still said me that the Fingbox is already activated.
  • Igor_AltIgor_Alt Member Posts: 10
    Photogenic Name Dropper First Comment
    ✭
    Robin said:
    Hi @bluetoothdon
    Regarding your query, I replied to you the very next day of your DM. I am not sure if you are still facing trouble or if the change of email address didn't work if you can confirm. 

    The change of email address didn't work. The previous owner (the seller) receives notifications when I (the buyer) turn the Fingbox on and off. And when I try to connect it to my account, it fails with message that the Fingbox is already activated.
  • bluetoothdonbluetoothdon Member Posts: 6
    First Comment Photogenic
    ✭
    Robin,
    I received no Direct Mail from you, only Fing Community messages that I can't answer.  Please send another direct mail so I can correspond with you outside of this community board.
  • RobinRobin Administrator, Fing Team Posts: 4,097
    250 Answers 2500 Comments 500 Likes 100 Awesomes
    admin
    Thanks @bluetoothdon @Igor_Alt
    As I can see from the MAC address of the Fingbox, it is already active on your account @Igor_Alt and is working actively but if you are not able to see the Fingbox then I am creating a support ticket for you and please confirm if you are signed in with correct email address and if possible share the screenshot of Fing app settings page. Thanks


    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • Igor_AltIgor_Alt Member Posts: 10
    Photogenic Name Dropper First Comment
    ✭
    edited July 2020
    Robin said:
    Thanks @bluetoothdon @Igor_Alt
    As I can see from the MAC address of the Fingbox, it is already active on your account @Igor_Alt and is working actively but if you are not able to see the Fingbox then I am creating a support ticket for you and please confirm if you are signed in with correct email address and if possible share the screenshot of Fing app settings page. Thanks


    I'm signed in with my email in the app as you can see in the attached screenshot. The only anomaly I can see is that my nickname in the app is ialt while in the forum here it's Igor_Alt.
    (Removed the screenshot for privacy reasons. Sent privately to @Robin)

  • Igor_AltIgor_Alt Member Posts: 10
    Photogenic Name Dropper First Comment
    ✭
    @Robin
    How can I track the support ticket? Nothing has changed in the meantime.
  • RobinRobin Administrator, Fing Team Posts: 4,097
    250 Answers 2500 Comments 500 Likes 100 Awesomes
    admin
    Igor_Alt said:
    @Robin
    How can I track the support ticket? Nothing has changed in the meantime.
    I have replied to your ticket. You can track the ticket by checking the email from me.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
Sign In or Register to comment.