How do I block device.. no block option. See attached photo

jdroso65 · November 3, 2019

Marc · November 3, 2019

Hi @jdroso65, welcome to the forums... in order to block devices, you would need to purchase a Fingbox. You get some decent additional features besides blocking as well. I’ve linked to it above...

[Deleted User] · November 4, 2019

The user and all related content has been deleted.

VioletChepil · November 4, 2019

Thanks a lot @Marc!

jdroso65 · November 4, 2019

Thanks everyone! I had a Netgear router with a free app (Genie) that allowed me to do all this prior. I am am switching to an Actiontec modemn/router. just bummed I need to purchase a separate BOX.

KyleJHSmith · January 5, 2020

I'm having the problem of no block option appearing in the "Manage this device" options block. I have a Fingbox, I have connected it, and I have been able to identify all of the devices on my wi-fi. I have tried to figure it out using the app on my phone and the web version, but they're the same. Is there something I need to do to tell the app that I have a Fingbox?

Marc · January 5, 2020

@KyleJHSmith, are you logged into the same account on the app as you used on the web version?

KyleJHSmith · January 5, 2020

Yes, I believe so. I'm not working on re-finding the Fingbox. I've got the light going green now, but the app can't find the Fingbox. I've unplugged it from LAN1 and moved it to LAN2 on the back of my router to see if that might make a difference, but the app can't seem to find the Fingbox. I can't tell if the Fingbox is on the same wifi network as my app and phone, so maybe that's what I need to investigate next (we have 5G and 2.4G wifi options). Does anyone know how to check what network it is on?

KyleJHSmith · January 5, 2020

Okay, a little bit of success: I was able to activate the Fingbox and connect it to my account and the Block option appeared. (1) I can't seem to solve the problem of the other wifi options available through my internet connection. I can't block the other options, so devices can log on to the other wifi options (even though they are all out of our one modem). (2) Also, I have attempted to block one device for a week and it didn't work. The device is still logging on and accessing the internet via the named network that the Fingbox says it controls.

All in all, this Fingbox and app is EXTREMELY frustrating. It is not easy, it is not doing what it says it will do, and it has taken me ALL DAY to try to configure it. I am very annoyed and very disappointed in the Fingbox.

Marc · January 5, 2020

@KyleJHSmith, this stuff can get daunting at times, I hear you. It could be something simple we are not seeing in your configuration that could be causing this such as ipv6 network limitations on some features. @Robin or @Ciaran, could one of you kindly give @KyleJHSmith a hand at sorting things out?

KyleJHSmith · January 5, 2020

Thank you for your patience, reassurance, and support, Marc. Things are looking better this morning, with blocking looking like it is working. I'm not sure why it started working, but I won't tempt fate by asking questions! The only remaining question I have is about getting Fing to cover the other wi-fi options available through my internet connection. I can't seem to get the other options registered with Fing, so devices can log on to the other wi-fi options (even though they are all out of our one modem). (For example, when you open Wi-Fi in Settings on your phone, there are four options to choose from: Smith65B-5G, Smith65B, SmithGuest65B_2.4G, and SmithGuest65B_5G. They are all ours, and all from one modem. I have used the Smith65B-5G wi-fi connection for all of the Fing set-up process, and I can't figure out how to register the other wi-fi network options with Fing so they are covered, too.) THANK YOU to all of you for your help! It is really nice that there is help out there, especially after spending all day yesterday growling at my computer and wondering how I would figure this out!

Marc · January 5, 2020

Your quite welcome @KyleJHSmith

Now as for the other networks you are seeing, I'm under the assumption that Fing would NOT be able to handle them... The below is from Fings help page at this link. (Emphasis below is mine)

"The Fingbox is designed for the average home network. It can manage/control one LAN or VLAN and one 2.4 GHz /5 GHz Wi-Fi network with the same SSID. You will need to pick one of your SSID to monitor/control via the Fingbox. You will have to choose the network you want to monitor/control to put the Fingbox and use the Fing App to access the Fingbox. "

KyleJHSmith · January 5, 2020

That's very helpful, thank you! I'll figure out how to disable the others. Thank you again!

rooted · January 7, 2020

https://community.fing.com/discussion/comment/10799#Comment_10799

You probably don't want to disable the Smith65B network since most people have 2.4ghz devices in their household, but the two guest networks if not needed I would disable them.

ruh · March 10, 2020

KyleJHSmith said:

Okay, a little bit of success: I was able to activate the Fingbox and connect it to my account and the Block option appeared. (1) I can't seem to solve the problem of the other wifi options available through my internet connection. I can't block the other options, so devices can log on to the other wifi options (even though they are all out of our one modem). (2) Also, I have attempted to block one device for a week and it didn't work. The device is still logging on and accessing the internet via the named network that the Fingbox says it controls.

All in all, this Fingbox and app is EXTREMELY frustrating. It is not easy, it is not doing what it says it will do, and it has taken me ALL DAY to try to configure it. I am very annoyed and very disappointed in the Fingbox.

How did you achieve the connection? i have the same problem... its says Fingbox not finded... but i can see it in the devices list...
thanks

Robin_Ex_Fing · March 11, 2020

Hi @ruh

I would like to tell you that in order to make the first connection of Fingbox, it needs to be connected directly to the router. If you have multiple devices plugged into the router, then you can use a switch and free one of the ports for Fingbox by connecting those devices to a switch which connects back to the router.

To assist with setting up your Fingbox set up, under App Settings, please make the following 2 changes:

1. Disable Reverse DNS Lookup

2. Change the Maximum network size to match your network size.

To do this:

Open the Fing app, ensure that you are on the Network associated with your Fingbox
Tap on the Avatar icon in the top-right corner

Choose 'App Settings'
Scroll down and go to the "Maximum Network Size" setting and select the size based on the number of devices connected to network in your house.

These changes should help with the issues in scanning.

a) The top circle LEDs never turns GREEN. There is only a WHITE led.

This means that there may be a problem with the system startup.

To solve the issue please try a few power cycles and leave the Fingbox for up to 30 mins. Please also ensure that the Fingbox is plugged directly into a power source on the wall (as opposed to a power extension chord)

b) The top circle is GREEN but the Fingbox is not found

Make sure to connect the Fingbox to your main router or WiFi access point. Disconnect Wi-Fi extenders or power line bridges. Also, make sure that your mobile phone is connected to same wifi(access point) on which Fingbox is connected.

If you are unable to see the Fingbox, then please remove all old network from the Fing App and then run the scan again and then try to find the Fingbox again.

To remove old Networks, please follow these steps:
1. Open the Fing App
2. Click on the Network Tab

3. From the Top DropDown Menu, long tap on the network that you want to delete.
4. Select 'Delete' and then go back
5. Go to 'Accounts & Settings' display (by clicking on the icon/avatar in the top right-hand corner of the main display on the screen on the App)
6. Click on 'Account storage'
7. Click 'Synchronize'

James_Gidiyup · July 23, 2020

I find it weird that we pay for the desk top version and we can not block - i silly is that. I really will not renew my subscription as that is the primary reason i have fing. TO BLOCK BAD PEOPLE FROM USING MY WIRELESS!!!

James_Gidiyup · July 23, 2020

I have 2 fing boxes. I subscribed to the Desktop version ( which really is worthless and a waste of money for my needs) I have a MAc Address that i cannot find the device on my network. ( Chromecast) - i can not delete that device.from my app!

I have a device blocked that i can not find the MAC address to a device anywhere in my home. So i blocked it But the info from fing has it as my macbook pro. which is not accurate. Last month is was another device. My macbook Pro has a diff MAC address. so why is this Fing telling me it my MAcbook?

Robin_Ex_Fing · July 23, 2020

James_Gidiyup said:

I find it weird that we pay for the desk top version and we can not block - i silly is that. I really will not renew my subscription as that is the primary reason i have fing. TO BLOCK BAD PEOPLE FROM USING MY WIRELESS!!!

Fing Desktop is a completely separate product from the Fingbox. From a technical standpoint, in comparison to other Fing products, it can be considered:

Fing Mobile < Fing Desktop < Fing Box.

Fing Desktop allows a far more precise engine than the Fing mobile app, but doesn’t require a purchase of dedicated hardware.

We have not implemented any block feature on Fing desktop. Also, Fing desktop has not yet been integrated with Fingbox. Pausing/Blocking is a feature of Fingbox not of Fing desktop currently.

Robin_Ex_Fing · July 23, 2020

James_Gidiyup said:

I have 2 fing boxes. I subscribed to the Desktop version ( which really is worthless and a waste of money for my needs) I have a MAc Address that i cannot find the device on my network. ( Chromecast) - i can not delete that device.from my app!

I have a device blocked that i can not find the MAC address to a device anywhere in my home. So i blocked it But the info from fing has it as my macbook pro. which is not accurate. Last month is was another device. My macbook Pro has a diff MAC address. so why is this Fing telling me it my MAcbook?

You can manually recognise/identify the device. The Fing App discovery will identify devices on a best effort basis, based on the information made available by the device, e.g. the MAC address. There are numerous reasons why the device might not be recognised correctly e.g.

- The DHCP server is not refreshing when speaking to your Fing.

- Limited information being offered by specific devices.

Generic devices are those devices for which Fing was not able to identify the vendor and what kind of device it is. If there is any device in your house which is using any kind of internet(Wifi) then Fing App can show you all devices connected on your network. You can use this external link to know about the vendor of the device: https://aruljohn.com/mac/F45EAB

To note: Fing App is no longer able to display MAC addresses on iOS because Apple has blocked apps from reading them from the ARP table. Whilst we are still able to recognise that a device is connected to the network scanned, these devices will appear as 'Generic'. This is an Apple imposed limitation, however we do continue to do our utmost to provide as much information to identify each device.’

Marc · July 23, 2020

@Robin , as a point of clarification, the Fing app with the Fingbox will still be able to display the Mac addresses, correct? The issue is the Fing app by itself with Apple devices.

Robin_Ex_Fing · July 24, 2020

Marc said:

@Robin , as a point of clarification, the Fing app with the Fingbox will still be able to display the Mac addresses, correct? The issue is the Fing app by itself with Apple devices.

Yes, if you have a Fingbox then it will detect the correct MAC address but If you are using an Apple device with iOS 14 with Private Address enabled, then those devices will publish a fake MAC address on the network and Fingbox will detect that fake MAC address.

How do I block device.. no block option. See attached photo

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