Every few days the device starts going offline

AmolakhAmolakh Member Posts: 23
10 Comments First Anniversary Name Dropper Photogenic

After a month or 3 months at time. The device keeps going offline again and again. You restart it then bang it goes offline. Then after few attempts over a few weeks at times or after a few days it becomes stable. I have reported this multiple times but I never get a solutions. The facebook fourm was much much better this place you can post what you like like but solution eludes you

Answers

  • RobinRobin Administrator, Fing Team Posts: 3,706
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    admin
    Hi @Amolakh
    The last time we interacted, I opened a Zendesk ticket and you never replied back to the question and the ticket was closed. We always try to reach our users within 48 hours on support. A
    As we have investigated the reason for Fingbox going Offline, there are two reasons:  

    1) Internet Outages. The fingbox is correctly connected to the network and the home wifi works well, but the internet is down. These outages are underlined in the timeline on the speed test view. In that case, please check for minor Internet outages with your ISP. 

    2) Lost of load-bearing. In this case, the fingbox seems to lose the IP address. It might due either to the cable or to the switch connected to. 

     I would like to confirm if the ethernet cable is not broken. As you restart the Fingbox, it forces the network to reach its full speed but if there is any damage on the cable, the speed will drop thus leading to Offline.  

     I would also like you to try any Cat 6 or Cat 7 cable and then see if it is still losing connection or not. 

     
     If you experience issues with network connectivity for Fingbox, you can either increase the network size on Fing App. 

    To do this: 

    • Open the Fing app, ensure that you are on the Network associated with your Fingbox 

    • Tap on the Avatar icon from the bottom-right corner 

    • Choose 'App Settings' 

    • Scroll down and go to the "Maximum Network Size" setting and select the size based on the number of devices connected to network in your house. 


    Or, you can check if the Ip address assigned to Fingbox is not being used by other Device which disconnects the Fingbox from the connection. I would request you to assign a Static IP address to Fingbox which will help us to isolate the issue. Assigning Static IP address to most devices is easy, just go to its network settings, look for DHCP option and turn it OFF. Once you do that, you'll see a text area to enter Static IP address. Enter the new IP address there, save changes. 

     
     

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • AmolakhAmolakh Member Posts: 23
    10 Comments First Anniversary Name Dropper Photogenic

    I have ordered an new Ethernet cable this seems fine when working with my laptop however just to be on the safe side have ordered one from Amazon

    Robin
  • AmolakhAmolakh Member Posts: 23
    10 Comments First Anniversary Name Dropper Photogenic

    I have changed cables and it was working fine but since today its again going off and on

  • AmolakhAmolakh Member Posts: 23
    10 Comments First Anniversary Name Dropper Photogenic

    @Robin have got cat 7 amazon amazon basic cable and I have got a new USB cable. Now what else should I do ?

  • RobinRobin Administrator, Fing Team Posts: 3,706
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    admin
    Amolakh said:

    @Robin have got cat 7 amazon amazon basic cable and I have got a new USB cable. Now what else should I do ?

    Is the disconnects random or do you see any pattern in the disconnects? As I can see from the last 5 days, there is no disconnect. If the disconnects are random, it may be due to outage or over loading on our server and thus after few mins, Fingbox is connected again.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
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