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Fing Service not found


Hi,
in my home pc i cant get fing to work.
I always get the message "Fing Service not found"
I have installed the latest version. Any suggestions?
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Answers
Thanks for the feedback. Can you provide:
OS name / OS version, desktop version, any VPN used?
Thanks again.
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OS Name: Win 10
OS Version: 10.0.18363
Desktop Version: lastes version from Website i think its 1.4.1
VpN: I am not using a VPN
I have also tryed turn off Kaspersky but it did not affact the problem.
Thank You
Can you try to reboot the windows device and then check? if restarting PC haven't help to resolve this behaviour, these commands may be useful to windows (to launch from Command Prompt as administrator):
Also, please copy and paste the following URL into your browser "http://127.0.0.1:48080/getFingagentinfo". This will then display device information. Please copy and paste the text into your reply e-mail to us.
I look forward to your reply.
If this is unsuccessful, it may the case that the Fing Agent service has not been installed correctly. This can be verified by making the following commands from the command line (cmd) :
If the commands are successful I recommend a new installation of the Fing Desktop.
If the issue persists, to help isolate the issue, please perform the following steps:
Share the agent log: To access the agent log files:
Click on the Fing Desktop version in the bottom-left hand side of the screen
This will display two folders to open. We will need specific files from each of these folders.
Firstly, click on 'Open App Log Folder'
When the folder opens, we will now need to compress and share the log.log file (titled 'log' - all lowercase). To compress and share: right click on the file; choose 'Send to' & then choose 'Compressed zip folder'.
Please attach both compressed files to your e-mail response to us.
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
To resolve this on Windows servers:
Once completed, this should resolve your issue.
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!