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Happy posting!
Authentication Failed! Try with another link or check your connection!


I received the email; "Fing Desktop Beta now available for you."
I am trying the Desktop Beta and this is the message I receive when authenticating in Fing and reopening the app; "Authentication Failed! Try with another link or check your connection!"
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Answers
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
Step normal case
- Stop service command: sc stop Fing.Agent
- Start service command: sc start Fing.Agent
Fing agent needs the Windows libraries which are installed with the WinPcap package during FingDesktop installation, it used to make packet capture and filtering useful our engine to protocol analyzers and network monitors.Fing agent service cannot work properly without the correct installation of WinPcap.
Please open command prompt and return the output:
it's useful to understand if the WinPcap has been installed correctly and it is running properly.
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
Can you send me the log files as well?
TO SHARE LOG FILES:
Share the agent log: To access the agent log files:
Click on the Fing Desktop version in the bottom-left hand side of the screen
This will display two folders to open. We will need specific files from each of these folders.
Firstly, click on 'Open App Log Folder'
When the folder opens, we will now need to compress and share the log.log file (titled 'log' - all lowercase). To compress and share: right click on the file; choose 'Send to' & then choose 'Compressed zip folder'.
Please attach both compressed files to your e-mail response to us.
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
Can you upgrade to the latest version and then check if you are still facing the same problem? Thanks
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
You can send me a DM with log files.
You need to go to the location of the Fing Desktop folder and get the log files manually. You need to share the log.log file from the app log folder. And, fing-agent.log file (without any number after 'agent') from the service log folder. To do this, go to this location by putting the address under ‘Run’ window (Press CTRL+R to open)
1) C:\Users\<USER>\AppData\Roaming\FingAgent\Log (Service Log Folder)
2) C:\Users\<USER>\AppData\Roaming\Fing (App Log Folder)
And, please send the information on what is returning by typing this URL "http://127.0.0.1:48080/getFingagentinfo" on your browser?
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
(restarting the service with didn't fix it, reinstalling the program didn't fix it)
If possible please uninstall the older version of WinPcap and then uninstall the Fing desktop and install the latest version of Win10Pcap from here and then install the Fing desktop and then check if the issue persists?
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!