Fingbox moved home again, but not activating this time

Soap · June 2020

I've just moved home/changed router for the countlessth time since I got my fingbox V1.
Did the required deactivate the previous network, resulting in the lights going green, but I cannot get the box to add to my new network. It appears in the network scan, I get asked to activate it, but the iPhone app cannot seem to find it to add it. It is currently plugged directly into the UK Vodafone 5G Gigacude router.
Any ideas or suggestions greatly received.

Robin · June 2020

Hi @Soap
The green led means it is ready to be activated. You can try to delete the old network and then try to scan the network and then add Fingbox again. Also, please check this link: https://help.fing.com/knowledge-base/how-connect-fingbox-to-network/

Soap · June 2020

Thanks for the reply @Robin
I deleted all of the networks and deleted the app from my phone, which I reinstalled. I followed the connect instructions again, but still nothing.
The network scan finds the fingbox, but when the 'add fingbox' and 'activate' runs it cannot be found.
The app appears to be buggy AF at the moment with it constantly freezing and crashing, am not sure if the failed add might be related to this as have never had these issues before.
Any more suggestions?

Robin · June 2020

Which device are you using to run Fing app? Also, Can you DM me the MAC address of the Fingbox so I can check?

Fingbox moved home again, but not activating this time

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