Internet Outages map not working

NP149 · May 2020

Hi. I am running Fing 1.4.1 on an older MacBook Pro 13" (Mid 2010; macOS High Sierra 10.13.6). The OS and Fing are clean installs on a new drive FWIW. When I access the Outages tab, the screen is blank under RECENT (the interactive map dopes not display). When I click on the LIVE option, the entire app turns white and I need to exit it and restart it to regain control. I'm assuming it needs some add on like Flash or something to display the interactive map. Any ideas? FWIW, the same app works correctly on a different Mac. It is just this older one that it won't run correctly on.

kltaylor · May 2020

Hi @NP149 welcome to the community and thanks for asking your question.

Is your Mac OS completely updated to its latest version?

Marc · May 2020

@NP149 , it could be the version of the macOS your using and the version of google maps Fing uses. I don't have your version of macOS to try and replicate so maybe someone from Fing can confirm. @Robin or @Ciaran , any ideas on @NP149's issue?

Marc · May 2020

@kltaylor he's using an old version of macOS and I think the first angle here is whether Fing Desktops supports the combo he is running. There have been a number of Google map updates re: Their API that fing was wrestling with. I think @Robin and @Ciaran have to answer this to eliminate the API as an issue here.

NP149 · May 2020

@kltaylor and @Marc Thanks for the answers. To expound a bit... the MacBook used to belong to my daughter who purchased it new. It got her through school, but was showing its age so I replaced it and she gave me the old one to putz with.

I did a clean install of MacOS on the original drive. I subsequently bought a new solid state drive and cloned did a fresh MacOS install on it. That is the system that I installed the Fing Desktop onto and am experiencing the issues with.

The OS version is updated to the latest version that is supported by the hardware and Apple. Other than Fing, I run a couple of utility apps and nothing else. It is strictly a backup/seldom used computer. I was just surprised that Fing could not render the maps on it.

I tried installing Adobe Flash on it the other day thinking maybe that would work but it didn’t help. Are there any other add ons I should try? FWIW this is a spare computer and an answer isn’t critical. I more curious about it than anything.

Robin · May 2020

Hi @NP149
Do you have any other device to install the Fing Desktop and check? Also, Can you share the screenshot of the map here? Thanks

NP149 · May 2020

Hi @Robin I have 3 screenshots I just took on the MacBook. The first one shows the welcome screen on the Outages page as I see it.

Image: https://us.v-cdn.net/6031733/uploads/editor/o2/iy1pukidju54.jpeg

The next view happens after I click on the See All button:

The final view is what happens upon returning to the Outages Map screen and switching to the Live View:

Image: https://us.v-cdn.net/6031733/uploads/editor/l1/cmiucbpgh56d.jpeg

I am running Fing Desktop on a newer (Late 2012 running MacOS Catalina v. 10.15.4) iMac and everything works as expected on it. I can access all three pages and the maps are there and the screen does not white out like in the third screenshot.

Brinzlee · May 2020

I have a MacBook Pro (2011) and High Sierra (10.13.6) and also have the same issue with the outages map not displaying...Following this thread with interest

Robin · June 2020

Hi All,
Can you guys check if you are still facing the issue? I have tried to recreate the same issue but was unable to do so and everything worked fine.

NP149 · June 2020

@robin it is still not working. FWIW I installed flash and Java and there was no change. The maps still look like my prior screenshots.

When I go to the website that Fing uses for the maps they display fine within Safari.

It is only within the Fing desktop app that I am getting the original issues.

I’m at a loss to explain it any better. Thanks.

Brinzlee · June 2020

Hi @Robin Yes I can confirm still no change here too.....The Outages Map doesn't work on my Mac

Robin · June 2020

Hi @NP149 @Brinzlee
I would advise you to uninstall the Fing Desktop and then install the application again and make sure the Fing desktop is installed under Applications folder only. Please let me know if anything changes.

Brinzlee · June 2020

I've tried that twice....no change

Robin · June 2020

Brinzlee said:

I've tried that twice....no change

Have you disabled any port by using any firewall or have you installed and enabled the Adobe Flash? As far I can investigate on MacBook air and pro, everything seems to be working fine.

NP149 · June 2020

@Robin I have not done anything with ports. Adobe flash is installed and works however it makes no difference. With or without flash installed, it does not function correctly. So far on this particular MacBook, everything works as expected except Fing desktop.

Brinzlee · June 2020

I installed adobe flash but have removed it...and also have done nothing with any ports

Robin · June 2020

I will investigate further on this and I will get back once I have an update. Thanks

Chris78664 · June 2020

Hello I have 3 Macs (2 with macOS Catalina 10.15.5 and 1 running macOS High Sierra 10.13.6) and only the MacMini running macOS10.13.6 (and can't upgrade OS further then this) seems to have this issue. Flash and Java are not installed.

Robin · June 2020

Thanks @Chris78664
I will check and update you shortly.

Internet Outages map not working

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