After the latest update, custom device names will not save.

FairlylokalFairlylokal Member Posts: 1

Just trying to reach out to whoever updates the fing app. One of the main reasons why I've stuck with fing is the ability to name each of my 7 kids devices to know who is on our Wi-Fi when they are not supposed to be. This is the only way I could find to get the word out, thanks

Answers

  • RobinRobin Administrator Posts: 3,079
    2500 Comments 100 Answers 250 Likes 100 Awesomes
    admin
    Hi @Fairlylokal
    Can you please let me know if you are using an Fing mobile app or Fing Desktop? Also, which mobile device are you using to run the Fing app so I can guide you?

    In order to retain all the networks and device customizations saved, please make sure you are signed in to Fing App.

    Also, I would like you to make sure that you have enabled all permissions required for the Fing app to operate. Please go to phone settings and set location permissions so Fing App is able to read the SSID correctly. And also, please make sure that other required permissions for Fing app are enabled as well and then open Fing App and run a scan to see the changes.


    With new Android and Apple O.S versions, the location permissions are mandatory for the Fing App to operate and identify all the devices on the network. If you have not enabled the location permissions then every time you scan the network then Fing App will not be able to display the access point name and the device customizations will be lost and revert to the default value(Generic).


    If you are using an Apple device to run Fing App, please go to Phone settings, and then enable the 'Recognise Device' option to view all information.


    If you are using Android, you need to open the Fing App settings, and then look for option ‘Device Recognition’ and enable it.


    And, if you are unable to see the location permissions for the Fing App under phone settings then, I would like you to follow these steps and location permissions pop up will appear to be enabled.


    1) Open Fing App and Click on the Fingbox/Network name from the top.

    2) Go to "Network" tab and click on "Edit" near the MAP icon

    3) Clear out the Network information such as Address etc.

    4) Next, to the MAP section, there is a small icon to auto-detect location. Click on the icon and location permissions will be asked.

    5) Click "Save"


    Please log out of the application and then log in again.


    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
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