You have connectivity problems You have a number of issues to be fixed.Health check code: N001-N006-

McFly1982 · May 2020

Since update I get this all the time and cannot see my network at all. I have uninstalled, rebooted, downloaded direct from site to ensure latest version and installed again but still have the same issue. I'm out of ideas.

kltaylor · May 2020

Hi @Mcfly welcome to the community and thanks for asking your question.

I know that there is currently an issue with Health Check that the developers are actively working on, this could be related. It sounds like you have performed all of the necessary troubleshooting steps that we would start off with, so let's add yours to the list of those that are affected by this issue.

Have you tried installing the application on a completely different system to see if you receive the same result?

McFly1982 · May 2020

Hi, no worries if its a glitch, im happy to wait. Its fine on my laptop, or was the last time i checked it.

Robin · May 2020

Thanks @kltaylor for the support.
@McFly1982

In order to investigate, Can you please perform the following steps:

What is 'Home' healthcheck saying? if you can share a screenshot or even better a shared report, it would be very helpful.
Share the output of commands: 'ipconfig' and 'route print' from command line
Share the agent log: To access the agent log files:

- Click on the Fing Desktop version in the bottom-left hand side of the screen
- This will display two folders to open. We will need specific files from each of these folders.
- Firstly, click on 'Open App Log Folder'
- When the folder opens, we will now need to compress and share the log.log file (titled 'log' - all lowercase). To compress and share: right click on the file; choose 'Send to' & then choose 'Compressed zip folder'.
- Back in Fing Desktop, now click on the 2nd folder 'Open Service Log Folder'
- Compress the fing-agent.log file also (without any number after 'agent' ), following the same process as previous. Please attach both compressed files and DM me.

McFly1982 · May 2020

@Robin
Sure, see attached for Fing. Below is IPCONFIG
Wireless LAN adapter WiFi:

Connection-specific DNS Suffix . : broadband

Link-local IPv6 Address . . . . . : fe80::e906:a7c1:b3c6:66b1%33

IPv4 Address. . . . . . . . . . . : 192.168.11.52

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.11.1

Image: https://us.v-cdn.net/6031733/uploads/editor/ka/47eop0mt62lo.jpg

Robin · May 2020

Thanks @McFly1982
Can you share the complete health check report with me? After the scan,you will need to click on Share and follow the steps. Also, I would like to confirm if you have enabled by VPN or Firewall? Is your internet working fine? Which O.S system are you using at the moment?

McFly1982 · May 2020

Here - https://query.fing.com/91E77B9EEDA9E254
No VPN or Firewall but I do use Pi-Hole as my DNS.
Im on the PC that this is on with not Net issues at all.
Latest Windows 1909 version.

Robin · May 2020

Thanks @McFly1982
I will investigate further on this. Thanks again

kltaylor · May 2020

#teamFing

Robin · May 2020

Hi @McFly1982
From the report sent, WinPcap doesn't seem to work properly. In this case, you can solve this by following these steps:

Uninstall WinPcap
Uninstall Fing Desktop
Reboot pc
Install last Fing Desktop release

kltaylor · June 2020

I'll perform this on my gateway laptop and see if that resolves for me as well.

McFly1982 · June 2020

Robin said:

Hi @McFly1982
From the report sent, WinPcap doesn't seem to work properly. In this case, you can solve this by following these steps:
Uninstall WinPcap
Uninstall Fing Desktop
Reboot pc
Install last Fing Desktop release

Sadly didnt work.

https://query.fing.com/4C6F1C9476CC16D8

kltaylor · June 2020

Didn't work for me, either. I used an uninstall application that will remove all traces of an application regardless of where it is, Registry, LocalData, etc. Removed Fing Desktop first, then removed WinPCap for Fing second.

Reinstalled, and repeated the original issue. Selected the warning and then selected 'Home' same issue.

Robin · June 2020

Hi @McFly1982
An update for the reported issue:
Our developers are investigating some issue happened after the last release of mobile apps. There is an unusual load on our servers that is saturating the resources. And because of this Fing desktop has started to send false alarms.

Today as a workaround we will tune the config to try to make the server keep up but the issue on the mobile apps is under investigation.
I hope it helps. And soon as there is some more update I will let you know.

McFly1982 · June 2020

Robin said:

Hi @McFly1982
An update for the reported issue:
Our developers are investigating some issue happened after the last release of mobile apps. There is an unusual load on our servers that is saturating the resources. And because of this Fing desktop has started to send false alarms.

Today as a workaround we will tune the config to try to make the server keep up but the issue on the mobile apps is under investigation.
I hope it helps. And soon as there is some more update I will let you know.

No worries, these things happen!

Robin · June 2020

Hi @McFly1982

we will need the service logs file and understand if winpcap is working fine.
Here's how to change the log level:
STEP 1: Open a prompt window and write
echo overlook.fingagent.logging.level=INFO > %userprofile%\AppData\Roaming\FingAgent\conf\fingagent.properties
That will create the configuration file required to override the logging level.
STEP 2: Reboot the system or kill/restart service manually, it will be started automatically by WindowsOS
STEP 3: Send the whole log folder for the fingagent (in %userprofile%\AppData\Roaming\FingAgent\log\)
For the winpcap we need the output of the command to check if the NPF driver is running, you can do it manually:

Open a prompt window and write: sc query np

McFly1982 · June 2020

Just went to do all of this but today it is all working ok? Has something changed?

McFly1982 · June 2020

I spoke too soon, its back saying im not connected to the net again. I have just joined my Azure AD.... but im defo connected to the web!

Robin · June 2020

Thanks @McFly1982 for the update. Can you send me the requested information to isolate the issue and guide you better? Thanks again

epergrem · August 2020

FYI: Fing reports "You have connectivity problems. " And throws a code N006. Under the machine name, which is MTMJC the icon is an X and it states "Connected via Wi-Fi at 5 GHz". Yet under 'Internet' is listed "Connected to Spectrum".

Seems to be a bogus error message because I'm currently accessing this site through the same computer.

kltaylor · August 2020

Interestingly enough, the latest version of Fing Desktop has resolved the issue.

Robin · August 2020

epergrem said:

FYI: Fing reports "You have connectivity problems. " And throws a code N006. Under the machine name, which is MTMJC the icon is an X and it states "Connected via Wi-Fi at 5 GHz". Yet under 'Internet' is listed "Connected to Spectrum".
Seems to be a bogus error message because I'm currently accessing this site through the same computer.

The notification you are referring comes when your device was either in sleep mode or the Fing desktop was unable to connect to the internet. When you click on the notification, it takes you to home tab to either re-run the scan or check if there is any error. When you manually scan or refresh the network, then Fing desktop re-runs the network scan and is able to talk to its servers and run the checks identifying everything is working alright.

The Connectivity alert is only for that particular time when Fing desktop was unable to run checks due to the device was in sleep mode or the internet was disconnected. You can always refresh the scan to make sure if everything is working alright at the current time.

epergrem · August 2020

Thanks..

You have connectivity problems You have a number of issues to be fixed.Health check code: N001-N006-

Answers