Factory reset & delete account

CDS · May 2020

I recently sold my fingbox but the new buyer reached out to me yesterday and advised my account was still set up to the device. I’ve now deleted the device from my account but he’s saying the device is already active and he needs to sign in to my account. I no longer have the device. How do I do a complete reset so that the new owner of the device can set it up on his end for use?

Robin · May 2020

Hi @CDS
I have sent you a personal message as I require further information to address your query. Please reply to my message directly. Thanks

CDS · May 2020

Thank you, I sent the info back over to you about 30 minutes ago.

Robin · May 2020

CDS said:

Thank you, I sent the info back over to you about 30 minutes ago.

We have sent you another message needing additional details. Please check the inbox. Thanks

CDS · May 2020

Robin—I haven’t received any new additional information and I was just informed that the device is still not showing that it was reset and disassociated with my account.

CDS · June 2020

Robin—do you have an update on this request?

Ciaran · June 2020

To confirm, Robin requested that you send a reply from the e-mail associated with the Fingbox (you sent the request from a different e-mail address. For security & privacy reasons, we need the request to delete/disassociate a Fingbox from the e-mail address relevant tothe Fingbox/account). I have resent Robins initial message to you. Thanks

CDS · June 2020

Ok, I just sent the request from the email associated with the account. The only message I previously received was asking for the email and MAC address. Please advise how quickly this will be handled.

Ciaran · June 2020

Perfect. Thanks for following up. We have received the response and the unit is now disassociated. I have also responded directly to confirm. Thanks again.

Factory reset & delete account

Answers