Activation Issue

royveraroyvera Member Posts: 2
First Comment Photogenic
My fingbox - new install - plugged into ATT router -  green flashing status.  App on Iphone 10 & 11 has status of  "looking for fingbox" for over an hour ... Any suggestions? 

Answers

  • RobinRobin Administrator, Fing Team Posts: 3,695
    250 Answers 2500 Comments 500 Likes 100 Awesomes
    admin
    Hi @royvera

    Thank you for your post. I would like to tell you that in order to make the first connection of Fingbox, it needs to be connected directly to the router. If you have multiple devices plugged into the router, then you can use a switch and free one of the ports for Fingbox by connecting those devices to a switch which connects back to the router. 

    To assist with setting up your Fingbox set up, under App Settings, please make the following 2 changes: 

     

    1. Disable Reverse DNS Lookup 

    2. Change the Maximum network size to match your network size. 

    To do this: 

     
     

    • Open the Fing app, ensure that you are on the Network associated with your Fingbox 

    • Tap on the Avatar icon in the top-right corner 

    • Choose 'App Settings' 

    • Scroll down and go to the "Maximum Network Size" setting and select the size based on the number of devices connected to network in your house. 

     
     These changes should help with the issues in scanning. 

     

     
    a) The top circle LEDs never turns GREEN. There is only a WHITE led. 

    This means that there may be a problem with the system startup. 

    To solve the issue please try a few power cycles and leave the Fingbox for up to 30 mins. Please also ensure that the Fingbox is plugged directly into a power source on the wall (as opposed to a power extension chord) 

     
     

    b) The top circle is GREEN but the Fingbox is not found 

    Make sure to connect the Fingbox to your main router or WiFi access point. Disconnect Wi-Fi extenders or power line bridges. Also, make sure that your mobile phone is connected to same wifi(access point) on which Fingbox is connected. 

    Log-in to your account: 

    Make sure you are signed in to your Fing account. You can check this from the second tab MY NETWORKS. If not, you may create a new account from that tab, and try to discover again the network to enable the Fingbox. Just click “Get A Fing Account” from the MY NETWORKS tab. 

    If you are unable to see the Fingbox, then please remove all old network from the Fing App and then run the scan again and then try to find the Fingbox again. 

    To remove old Networks, please follow these steps:  
    1. Open the Fing App  
    2. Click on the Show Networks

    3. From the network Menu, click or swipe left the network that you want to delete.  
    4. Select 'Delete' and then go back  
    5. Go to 'Accounts & Settings' display (by clicking on the icon/avatar in the top right-hand corner of the main display on the screen on the App)  
    6. Click on 'Account storage'  
    7. Click 'Synchronize'  

     


    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
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