Internet Pause - cannot set up multiple schedules

KatherineAJ · May 2020

When I set up an internet pause schedule for bedtime for the kids it becomes live. I then go to set up another one and it deletes the previous one and replaces it.

i had 3 set up 1 wk ago and now I can only have 1. Help? Thanks

kltaylor · May 2020

Hi @KatherineAJ welcome to the community and thanks for asking your question.

I just performed a quick test on my network to include two Pause schedules for my kids, both are in the list and appear to be functional. Let's ensure that you have the latest version of the app, enter into your respective app/play store and see if there is an update available?

An additional means for testing, use a different device to log into the same account, and attempt to add the schedules again through the other device. When you finish that, refresh the first device to see if both of the schedules now show up.

Let us know what happens.

KatherineAJ · May 2020

Hi @kltaylor

Im on version 9.0.2 and I think this may be a bug with the most recent update?

thanks :)

kltaylor · May 2020

What mobile OS are you running? Android or iOS?

KatherineAJ · May 2020

@kltaylor hi, I’m running IOS!

Ciaran · May 2020

Hi @KatherineAJ. Based on user feedback, we have found a bug in the latest release of the iOS Fing app affecting the schedule pause functionality on the Fingbox. We have scalated this to our engineering team, they have worked on it and established a fix. The fix will be released in the next release of the Fing App.Thanks again for bringing this to our attention. Thanks also to @kltaylor for the troubleshooting here. Always very useful.

kltaylor · May 2020

Great job @Ciaran and Fing team. Glad that we were able to confirm and advise @KatherineAJ of the issue. Thanks again for bringing this to our attention, keep an eye out for the next update which should allow you to put your schedule together again.

#TeamFing

Andy_oz · May 2020

Hi,

Is there a date for the next release?

Kind Regards

Robin · May 2020

Andy_oz said:

Hi,
Is there a date for the next release?
Kind Regards

It will be released within few weeks. Thanks

dgartner · June 2020

Is there anyway to receive that fix any faster (beta even)? Honestly this was the primary reason for my family to own a Fingbox.

Robin · June 2020

dgartner said:

Is there anyway to receive that fix any faster (beta even)? Honestly this was the primary reason for my family to own a Fingbox.

The new Fing app version is under review by Apple store but if you want the fix is already included in the beta version of the Fing app. You can install the beta version. Currently testing for iOS via TestFlight at https://testflight.apple.com/join/SXreQpuV

dgartner · June 2020

Thanks Robin for the information!

thomasmerz · June 2020

@Ciaran Do we parents have to re-add all schedules again for our kids (homework, sleeping time, ...) or are they just "not shown" in Fing App? :-o I really hate this particular bug, because this schedule-feature is one (or for me the absolutely biggest and awesomefullmost) of the KILLER FEATURE to buy a fingbox! And if it's not working, the fingbox isn't much worth

Robin · June 2020

Hi @thomasmerz
With the new version soon to be released, all the previous schedules will be present. Currently, the fix is already included in the beta app and the complete version will be released within next week. Thanks

Andy_oz · June 2020

Hi,

Has there been a delay in the release?

This bug is affecting the sole reason I brought Fing?

Kind Regards, Rajesh

dgartner · June 2020

I downloaded the update release 2 weeks ago and it is functioning as it was before.... unfortunately my multiple existing schedules did not reappear automagically. They had to be rebuilt.

thomasmerz · June 2020

Same here @dgartner - I had to redefine all my internet plans to stop my kids being online 24x7

dgartner · June 2020

Disappointing @thomasmerz but I am sure glad they fixed the issue.

Luckly we only had 6 to enter. Spent the time immediately as it is nice not to have to even think about collecting devices or them saying "just finishing up this level." Now gaming sometimes myself, I will delay if chores are done but they have to ask the extension.

Internet Pause - cannot set up multiple schedules

Answers