Network detection issues after upgrade FING desktop on W10 to 1.4.

My fing desktop 1.4.0 on W10 upgraded to 1.4.1, and then stopped working.
It since fails to recognize my network and Internet connection, see screenshot. the logs file reports:
<div>ERROR 2020/05/19 01:34:06.566 Error: unable to create the capture session: Error opening adapter: Het systeem kan het opgegeven apparaat niet vinden. (20)</div><div>ERROR 2020/05/19 01:34:07.585 Error: unable to create the capture session: Error opening adapter: Het systeem kan het opgegeven apparaat niet vinden. (20)</div><div>ERROR 2020/05/19 01:34:08.616 Error: unable to create the capture session: Error opening adapter: Het systeem kan het opgegeven apparaat niet vinden. (20)</div><div>ERROR 2020/05/19 01:34:09.654 Error: unable to create the capture session: Error opening adapter: Het systeem kan het opgegeven apparaat niet vinden. (20)</div>
 Forever..
I tried:
  • Stop and start the agent. That failed with an error message (cant recall what).
  • Uninstalled and reinstalled, no luck.
Pls advise, what happens here?

{
    "agentinfo":
    {
        "agentVersion": "1.4.1",
        "clientId": "DW-18:03:73:D2:FE:5C",
        "clientName": "DESKTOP-A2DLBM7",
        "clientPlatform": "Windows",
        "clientPlatformVer": "10 Pro",
        "clientPlatformBuild": "18363",
        "recogPort": "57422",
        "fingEndpoint": "api.fing.com"
    }
}
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Answers

  • RobinRobin Administrator, Fing Team Posts: 3,812
    250 Answers 2500 Comments 500 Likes 100 Awesomes
    admin
    Hi @Michiel_S

    Fing agent needs the Windows libraries which are installed with the WinPcap package during FingDesktop installation, it used to make packet capture and filtering useful our engine to protocol analyzers and network monitors. 
    Fing agent service cannot work properly without the correct installation of WinPcap.  
     
    Please open the command prompt and return the output: 

    • sc query npf 

     
    it's useful to understand if the WinPcap has been installed correctly and it is running properly. 

    If possible please uninstall the older version of WinPcap and install the latest version of Win10Pcap from here and check. 

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
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