Is there a way to report wrong device information related to mac?

maraouf · May 2020

Hello, I have couple of devices on my Fingbox showing as Apple or Linksys as thier manufactures, while they are not.
Is there a way to report this issue and get it adjusted in maybe a future release, in order to enrich Fing discovery capabilities even better.

Marc · May 2020

@maraouf, please see this thread... @Ciaran has a comment on recognition improvement that might help answer your question...
https://community.fing.com/discussion/comment/17050#Comment_17050

maraouf · May 2020

Hello,
Thanks for this, however this thread is not applicable to me, since I'm using the FingBox, Fing Desktop, Fing App for iOS and Fing App for Android.
It is a problem in the database for the devices itself, not with discovery.
Let me give you 2 examples:
this screenshot is identifying Hi Sharp (brand) NVR device as Raspberry

Image: https://us.v-cdn.net/6031733/uploads/editor/nc/t5i0zpuk2jke.png

Another example of device of Xiaomi, identified as Xiaomi vendor but showing Linksys logo

Image: https://us.v-cdn.net/6031733/uploads/editor/y4/b3pe7i6mcjgp.png

Marc · May 2020

@Robin Or @Ciaran, any idea why the disconnect? The MAC address on lookup is correct to the listed vendor.

maraouf · May 2020

Also, have a lot more anomalies (similar to the above), so my question is there a formal way to report these issues, or collect them and post them here?

Marc · May 2020

Thanks @maraouf for identifying these. Let’s use this thread to document others that your seeing. The two folks I tagged work for Fing and they would be best positioned to address.

Best case there is a simple explanation, worst case they can submit it as a bug to their developers.

maraouf · May 2020

HYG more items showing wrong information

Image: https://us.v-cdn.net/6031733/uploads/editor/rf/pa549yp5s4au.png

Image: https://us.v-cdn.net/6031733/uploads/editor/ij/ejwrxdqw1yyt.png

Image: https://us.v-cdn.net/6031733/uploads/editor/ab/jbxx0gg1tlp5.png

Image: https://us.v-cdn.net/6031733/uploads/editor/px/7wdulojrus95.png

Image: https://us.v-cdn.net/6031733/uploads/editor/vt/cpjjgtywxgva.png

Image: https://us.v-cdn.net/6031733/uploads/editor/0r/qjr533a7g2fu.png

Robin · May 2020

Thanks for the support @Marc
To address your query @maraouf, all of the logos on web app may be incorrect and this is the older version of Web app and our engineers are working on updating the web app soon. As of now, there is no timeframe for this but as soon as the latest version of the web app releases, all these issues will be fixed with that. For now, please use the Fing App or Fing Dekstop to recognize and identify the devices or help learn the Fing app to identify the correct devices. Thanks again.

Is there a way to report wrong device information related to mac?

Answers