Fing desktop 1.3.1. stuck at "connectivity check in Progress"

Michiel_S · April 2020

Just installed Fing desktop 1.3.1 on windows 10 X64.
I have the exact same problem as user @Mantas on Feb 26
https://community.fing.com/discussion/3478/fing-desktop-detection-issue-uninstall-issues-reinstall-issues
http://127.0.0.1:48080/getFingagentinfo

{
    "agentinfo":
    {
        "agentVersion": "1.3.1",
        "clientId": "DW-18:03:73:D2:FE:  .... stuff edited ",
        "clientName": "DESKTOP-A.....",
        "clientPlatform": "Windows",
        "clientPlatformVer": "10 Pro",
        "clientPlatformBuild": "18363",
        "recogPort": "59496",
        "fingEndpoint": "api.fing.com"
    }
}

Log entry; showing what I believe is the cause:
ERROR 2020/04/17 11:13:51.436 Error: unable to find network interface with provided address: 192.168.178.15/32
.15 is my PC's address . Well Connected, fixed, Ethernet. Somehow Fing desktop fails to find the Ethernet interface apparently

jbm007 · April 2020

Have same issue

logs listed

#Automatically Generated by Fing Agent

#2020/04/19 12:25:29

overlook.fingagent.logging.level=ERROR

ERROR 2020/04/19 12:42:16.756 === fing agent 1.3.1 - www.fing.io ===

ERROR 2020/04/19 12:42:16.996 === fing agent graceful exit.

ERROR 2020/04/19 12:42:17.020 === fing agent 1.3.1 - www.fing.io ===

ERROR 2020/04/19 12:42:17.424 HeartBeatEngine | Unable to generate network signature: cannot find gateway MAC

ERROR 2020/04/19 12:42:20.158 Error: unable to create the capture session: Error opening adapter: The system cannot find the device specified. (20)

ERROR 2020/04/19 12:42:20.191 Error: unable to create the capture session: Error opening adapter: The system cannot find the device specified. (20)

ERROR 2020/04/19 12:42:21.197 Error: unable to create the capture session: Error opening adapter: The system cannot find the device specified. (20)

ERROR 2020/04/19 12:42:22.250 Error: unable to create the capture session: Error opening adapter: The system cannot find the device specified. (20)

Any thoughts out there.
Fling works from my laptop through the access point.

Robin · April 2020

Hi All,

In order to investigate this, I will require log files for Fing Desktop. Can you please Direct message me @Robin
the log files.
For Windows users:

Can you try to reboot the windows device and then check? if restarting PC haven't help to resolve this behaviour, these commands may be useful to windows (to launch from Command Prompt as administrator):

Stop service command: sc stop Fing.Agent

Start service command: sc start Fing.Agent

If the issue persists, to help isolate the issue, please perform the following steps:

For MAC:

To resolve:

Re-enable the disabled service using the following commands:

sudo launchctl load -w /Library/LaunchDaemons/com.fing.service.plist

TO SHARE LOG FILES:

Share the agent log: To access the agent log files:

1. Click on the Fing Desktop version in the bottom-left hand side of the screen
2. This will display two folders to open. We will need specific files from each of these folders.
3. Firstly, click on 'Open App Log Folder'
4. When the folder opens, we will now need to compress and share the log.log file (titled 'log' - all lowercase). To compress and share: right click on the file; choose 'Send to' & then choose 'Compressed zip folder'.
5. Please attach both compressed files to your e-mail response to us.

MichaelW · April 2020

On Mac: This behaviour is caused when running more than one network, eg Ethernet and Wifi at the same time. Fing should be able to merge these networks automatically, BUT when switching the Mac from Ethernet to Wifi and back this lockup can be made to occur easily.

Fing desktop 1.3.1. stuck at "connectivity check in Progress"

Answers