Welcome to the community! Read our posting tips, and learn how to earn ranks, levels and badges to get started.
Ask any devices or smart home question in the Devices/Security or Network Troubleshooting Categories.
Happy posting!
Ask any devices or smart home question in the Devices/Security or Network Troubleshooting Categories.
Happy posting!
Can my fingbox help me solve wifi client disconnect issues? How?
So I have this Google Hub that almost daily seems to lose its wifi connection.
I followed all of the guidelines and suggestions I could find by google, by my router provider and common networking knowledge.
Worse is that my provider's (VDSL)router only has limited access to the end-user and they are unclear to many of its aspects, so when you call them for support, they try to sell you extra access points , tv-boxes or powerline options even when that's clearly not the solution to your issue so I'm certainly not gonna call them for this issue.
I suspect that the router drops the connection when a certain number of devices are connected, and the hub just simply doesn't reconnect. Annoying since my Hub is supposed to announce someone ringing my doorbell (Nest Hello).
Possibly adding an AP could help in this case but is it the cause and would this be the best solution...
Is there any way my new fingbox can help me diagnosing this situation? Could it log the number of connected devices to Wired/2.4/5Ghz or a/b/g/n/ac/ax in some kind of timetable? I wonder.
Any other ideas?
I followed all of the guidelines and suggestions I could find by google, by my router provider and common networking knowledge.
Worse is that my provider's (VDSL)router only has limited access to the end-user and they are unclear to many of its aspects, so when you call them for support, they try to sell you extra access points , tv-boxes or powerline options even when that's clearly not the solution to your issue so I'm certainly not gonna call them for this issue.
I suspect that the router drops the connection when a certain number of devices are connected, and the hub just simply doesn't reconnect. Annoying since my Hub is supposed to announce someone ringing my doorbell (Nest Hello).
Possibly adding an AP could help in this case but is it the cause and would this be the best solution...
Is there any way my new fingbox can help me diagnosing this situation? Could it log the number of connected devices to Wired/2.4/5Ghz or a/b/g/n/ac/ax in some kind of timetable? I wonder.
Any other ideas?
You don't need eyes to see - you need vision
Tagged:
1
Comments
In addition, it is entirely possible that the router itself is fine, but the Google Hub is receiving interference - do you know if you are you connecting on 2.4Ghz or 5Ghz? 2.4Ghz is a lot better at handling obstructions in the signal, but there are less channels for it to use. 5Ghz is faster, has more channels, but is a lot more fussy about interference. Either can manifest as issues, either a congested 2.4Ghz signal, or a 5Ghz one in a dead zone. What happens if you locate the Google Home device closer to the WiFi router, do the problems remain?
It's unlikely that a Fingbox would help in this particular situation, that said, it can help in identifying security issues on a home network.
@Purplex you could submit your request here in Fingbox feature requests if you like:
https://community.fing.com/categories/fingbox-feature-requests
Community Manager at Fing
You could just try running a continuous ping to the device from a PC and see if it does drop off (assuming a google hub responds to pings? Test this in first instance from Fing app under Devices -> choose device -> Ping). If it is pingable is there any discernible pattern to when it drops off. Get the ip address from your fing app for the device, then at command prompt (on windows the command is) 'ping /t 192.168.1.100' (substitute your ip address, this is example). If you are seeing 'Request timed out' then the connection is lost.
Regards, Bryce.