Fingbox going Offline

Comments

• gregraven Member, Beta Tester Posts: 8

  

  ✭✭

  February 2020

  My Fingbox has worked fine for years. This morning, it just went offline and I can't see any reason why. However, I just reconfigured our network from Apple Airports to Netgear Orbi, and our Cujo no longer works with the Orbi/BitDefender combination as far as I can tell. The problem may be that Orbi/BitDefender/Armor just got around to noticing the Fingbox, although there is nothing in the notifications, so I'm stumped. Any thoughts?

  Greg Raven

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• Robin Administrator, Fing Team Posts: 3,695

  

  admin

  February 2020

  Hi @gregraven
  Thanks for your post. If you experience issues with network connectivity for Fingbox, you can either increase the network size on Fing App. 

   To do this: 

  • Open the Fing app, ensure that you are on the Network associated with your Fingbox 

  • Tap on the Avatar icon in the top-right corner 

  • Choose 'App Settings' 

  • Scroll down and go to the "Maximum Network Size" setting and select the size based on the number of devices connected to network in your house. 

  
  

  Or, you can check if the Ip address assigned to Fingbox is not being used by other Device which disconnects the Fingbox from the connection. I would request you to assign a Static IP address to Fingbox which will help us to isolate the issue. Assigning Static IP address to most devices is easy, just go to its network settings, look for DHCP option and turn it OFF. Once you do that, you'll see a text area to enter Static IP address. Enter the new IP address there, save changes. 

  Robin (Admin at Fing)
  Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!

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• gregraven Member, Beta Tester Posts: 8

  

  ✭✭

  February 2020

  Robin, Thanks for the tips. I'll give these a try.

  Greg Raven

  

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