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I have problem to set it up
Jackwong64
Member Posts: 10
Hi all,
it’s blinking in green with the pattern, slow then 2 fast blinks.
I have 2 version 1 and didn’t any problem to set it up, they both are being used in office environment.
With this version 2 I had issue set it up there then I brought it home with a simple network structure.
It can pickup an Ip but I just can’t add it with fing app and the result is no fing box found.
I have also try to reset the device and still no luck.
any suggestion or clue about the blinking?
thanks
Best Answer
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Robin
Administrator, Fing Team Posts: 4,081admin
Hi @Jackwong64I would like to tell you that in order to make the first connection of Fingbox, it needs to be connected directly to the router. If you have multiple devices plugged into the router, then you can use a switch and free one of the ports for Fingbox by connecting those devices to a switch which connects back to the router.
To assist with setting up your Fingbox set up, under App Settings, please make the following 2 changes:
1. Disable Reverse DNS Lookup
2. Change the Maximum network size to match your network size.
To do this:
Open the Fing app, ensure that you are on the Network associated with your Fingbox
Tap on the Avatar icon in the top-right corner
Choose 'App Settings'
Scroll down and go to the "Maximum Network Size" setting and select the size based on the number of devices connected to network in your house.
These changes should help with the issues in scanning.
Log-in to your account:
Make sure you are signed in to your Fing account. You can check this from the second tab MY NETWORKS. If not, you may create a new account from that tab, and try to discover again the network to enable the Fingbox. Just click “Get A Fing Account” from the MY NETWORKS tab.
If you are unable to see the Fingbox, then please remove all old network from the Fing App and then run the scan again and then try to find the Fingbox again.
To remove old Networks, please follow these steps:
1. Open the Fing App
2. Click on the Network Tab3. From the Top DropDown Menu, long tap on the network that you want to delete.
4. Select 'Delete' and then go back
5. Go to 'Accounts & Settings' display (by clicking on the icon/avatar in the top right-hand corner of the main display on the screen on the App)
6. Click on 'Account storage'
7. Click 'Synchronize'
Robin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!1
Answers
When you moved it off the work network, did you deactivate it before you added to your home network? I'm pretty sure that you cannot move it between network without first deactivating the network it was previously on.
Hi Marc, this is the version 2 and it has a light instead of a circle light.
like I said in my pervious post, it’s blinking in 1 slow then 2 fast blinks.
and it’s a brand new unit on the office network then reset and test at my home network.
thanks for your suggestions.
Question: Will the LED status for the Fingbox will remain the same?
There is only 1 LED on the new look Fingbox (as opposed to 6 LED’s on the original version). The LED status indicators will remain the same.
i have confirmed it’s not added to my fingbox app so I don’t have to remove it.
back to the light guide, it been like this for all night
I can’t even upload video here, so I have a Dropbox link attached below.
again, thanks for your help.
Finally it’s resolved, I didn’t change the settings you mentioned.
I scan my current network and it found a fingbox and I am able to add it successfully instead of going to user at the upper right then add fingbox, I’m not sure if it’s a bug.
Glad you resolved it. By the way, nice little statue in your picture next to the Fingbox. 😉