Fingbox already active - Deactivating Fingbox from old Account

UAlreadyKnow

Hello team

Thanks again for your product & services.

I'm having a hard time deactivating my Fingbox from a previous account. I don't see the correct steps anywhere. I've followed a few suggestions - none are working.

I am unable to connect my premium account to my Fingbox because its currently still connected to an older account (email address). I get the message "Fingbox already active" when trying to add.

Please help deactivate my Fingbox from my old account?
Also.. can I somehow merge both accounts history but move forward using only the premium account connected to the Fingbox?

Thanks for your time. 

Michal_From_Fing

Hi @UAlreadyKnow, I have created a support ticket in relation to your issues.

UAlreadyKnow

I was instructed to hard reset the Fingbox. Tried resetting several times - problem continues.

I know a hard reset means all device settings and data will be lost but now I'm concerned whether my device is even working properly. 

Can you guys just not disassociate / re-associate whatever account its MAC is tied to? 

Karl_From_Fing

Hey @UAlreadyKnow
I can see that we are currently troubleshooting on our support ticket, so we will continue to provide our responses there!

UAlreadyKnow

Hello @Karl_From_Fing

The device reset instructions you gave me are simply not resetting the device / resolving my problem. I have followed up through email support ticket. 

Juanfco

Ídem for me.. the same situation.